FX Electronic Trading Support
• Support about 50 FX Trade applications: position management, electronic trading, algo proprietary trading, auto hedging, FX eCommerce, sales trading, and FXT middle office booking.
• Perform morning checks for eCommerce systems to ensure streaming prices are available in all global regions
• Troubleshoot and resolve issues for front-end, back-end dealing systems on Windows 7 servers.
• Receive ongoing issues from UK support team and in turn, pass unresolved incidents to the APAC team
• Investigate FIX messages for missing and rejected deals
• Investigate user inquiries, flow breaks, booking issues, data issues, and escalate problems to development team
• Coordinate and resolve incidents from external and internal issues such as exchange connectivity, application bugs, or network problems
• Create SQL queries to investigate monitoring alerts, generate trading reports, identify booking errors.