As a current Senior Client Representative with the Bank of New York Mellon, I manage the work flow and oversee all facets of consumer account activity. As the leader in the unit, I function as the liaison to account managers, customers, and internal staff. I work closely with the Vice President and Regional Team Leader to identify client needs. Additionally, in this role I assist and collaborate with 4 Client Service Representatives. My leadership style is collaborative in nature. As a Senior Client Service Representative, I provide guidance and foster the importance of a collegian working environment. I understand and respect the importance of professional autonomy and support opportunities for growth and development.