Interesting company. Many resources, but senior management hasn't ever been able to articulate the balance that exists between the Products and the Services businesses. Specifically, does the Services business compete with the Products business' customers or does the Products business sell to the Services business' competitors? The answer is yes, but where this becomes a problem that senior management has never been able to effectively address is in the following question. When internal shared resources (IT, supply chain, etc) are constrained, how should the managers of those constrained services prioritize their efforts?