Great product, short on support
Technician (Former Employee) – Connecticut – March 25, 2016
Bombardier has an awesome product. I have worked on other OEM lines, I will say, This is the best.
Unfortunately they lack support for the technicians trying to keep this product working. When parts are superseded, the customer has to pay for the engineering approval, this also sets back the timeline to get the aircraft completed.
Montreal Management needs to get out of there chairs and spend some time on the floor at all of the facilities, understanding why flat rates can never be met. They need to understand that in order to tell the customers they are a 24/7 operation, their vendors must commit to the same.
Maintenance planning needs a serious overhaul to be in alignment with current talent. Some teams have 5 techs with 6 years combined experience. To much pressure on leads to work within the schedule.
The foundation of the maintenance is the technicians, listen to what is needed.
The higher you go up, the deeper the foundation you need.
I can't say enough about the product.
Good place for new techs to start their career.
Support structure is very weak.