Pros: could be the key to advancement within hr
Cons: phone center environment - not for me.
This job consists of service advisors on the phones taking calls from employees about HR related questions or concerns. This is one of those jobs that allows you to touch on every part of HR so it is a valuable learning experience but unless you love talking to people all day it is not the kind of job that I would want to consider as a career. We search for answers to questions we don't know as well as create cases and escalate to other parts of the HR circle. Questions that have to do with benefits, talent, compensation, and sending employee records to be filled out or scanned into their files. I do enjoy the feeling of telling someone somehting that they may not have known before they called in.