Pros: friendly coworkers, nice management, great benefits
Cons: 30 minute lunch breaks
I answer and make calls to and from patients, doctor's offices and hospital departments. I handle doctors orders that are faxed in from patients and doctors offices.
The management is really nice, but cracks down hard when policies aren't being followed.
Everyone I work with is really nice, happy to work there, sometimes brings in goodies to share. – more... No drama to be had, really.
Hardest part of the job is trying to deal with people that aren't flexible in their schedules, and don't realize I'm helping them not get a huge bill from a hospital. The most enjoyable part of the job is feeling appreciated from patients that needed help and I could provide that help and solve their problems.
What I was taught was that insurance companies need time to authorize procedures and how to handle unruly customers and when to say I can't help you when it's beyond my accessibility as per my job allows. But then I would direct them to whom could help them more than I could. – less