General Manager - Dental Technician
BonaDent Dental Laboratories - Myrtle Beach, SC

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Job Summary:

The General Manager of BonaDent's Greenville, SC Laboratory is responsible for the day to day operations of BonaDent, including but not limited to workflow, process and procedure development and execution, production management, quality control, management of production staff, accountability, and staff development. Should have experience in all facets of the dental lab - especially fixed departments.

Job Requirements:
10+ years managing in a dental laboratory setting
Experience in all facets of the dental laboratory
Experience communicating with dentists
Experience managing dental technicians and work flow
Experience in quality control

Essential Job Functions:
Leadership:

  • Act as the leader of the technical team, consulting regularly with The President on all aspects of operations
  • Act as the face of the Greenville, SC Laboratory, visiting offices, meeting with doctors and giving presentations
  • Responsible for management of technical department including but not limited to performance evaluation, goal setting, and accountability
  • Liaison between departments such as CAD, Implants, Models and Casting
  • Attend tradeshows, meetings and other events as a representative of BonaDent
  • Ensure that safety protocol and safe practices are being followed throughout the laboratory

Doctor Communication/Gross Profit/Retention/Sales Growth

  • Communicates regularly and effectively with assigned accounts to grow and retain sales
  • Assist in the development of and ensure accountability for production department materials and labor budgets
  • Responsible for growing sales for assigned accounts
  • Assist with troubleshooting and helping to manage doctors of concern
  • Assist with product analysis and pricing development
  • Minimize material waste and control material costs in conjunction with the finance department

Production Management/Quality Control:

  • Perform production as necessary to reach sales goals and improve workflow
  • Develop, standardize and execute processes and procedures ensuring the best practices are being followed throughout the laboratory
  • Responsible for ensuring standard operating procedures are followed consistently
  • Ensure that fabrication is being done right the first time and control internal /external remakes
  • Coordinate procedures for smooth workflow and on time delivery
  • Assist in identifying areas of production needing improvement and ensure improvement plans are seen through to timely completion
  • Work closely with CAD CAM department to optimize quality and productivity
  • Carry out capacity planning and work with teams to ensure proper staffing
  • Quality control for all departments (Fixed and Removable)

o Provide feedback to The President on the quality of laboratory restorations
o Make suggestions for training and ensure execution of training
o Make suggestions for process improvements and ensure execution of improvements
o Hold technicians accountable and measure performance
o Identify areas of concern

  • Develop and ensure that visual standards are up to date for all technical departments

Doctor Communication/Gross Profit/Retention/Sales Growth

  • Communicate regularly and effectively with assigned accounts to grow and retain sales
  • Assist in the development of and ensure accountability for production department materials and labor budgets * Responsible for growing sales for assigned accounts
  • Assist with troubleshooting and helping to manage doctors of concern
  • Assist with product analysis and pricing development
  • Minimize material waste and control material costs in conjunction with the finance department

Salary DOE; Health, Dental, Vision, Life Insurance, Paid time off, Holiday pay & 401K with match.
This position is located in Greenville, SC.


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