Culturally diverse workplace w/ Opportunity to Advance
Customer Care Executive (Former Employee) – Grand Rapids, MI – September 8, 2012
There is some favoritism in all departments, and promotions given that were definitely not deserved... However, I can honestly say this office helps anyone working there develop an understanding, and acceptance, of diversity. Mostly really friendly co-workers, very cool to hear so many languages and learn about other cultures. Long hours with very strict break/lunch times, 8 or 10 hour shifts. Low control for much of the Customer Care department, and the "cces" that do the most work are at the bottom. They must assist with huge overbooking situations multiple times a day, employees are now encouraged to place blame on hotel partners when assisting clients... Booking.com is never wrong.
benefits, some great colleagues
favoritism (though it worked in my favor) short breaks, big expectations