Booking.com Employer Reviews

Sometimes the days were slow but for the most part I enjoyed my time with booking.com. Great co-workers, so-so management but if you can "play the game" it is a good place to start.

Overall great place to work, could use a little more structure.

Come in greet your co-workers and get to work lovely breaks.

Love the travel with the company. Company does not based promotion on how well you do your job but on how well you can play to the fiddlers beat. I have seen people that have consistently over-achieve targets and have to cry, beg and plead to be promoted while others can play in the internet all day and not make goals get promoted faster. Advice... – more... If you want to exceed in the company. Don't do your work and suck up to management. Just hope and pray that you will get on a team that your manager likes you. – less

* Customer care, resolving complaints
* enhanced my customer service skills

Provide over the phone customer service to Japanese speaking over 50 clients. I am enjoying working with international environment. Also I receive my work result monthly, good to know I am doing right.
To be honest hardest part of the job is late hours between 4:00 PM-12:30 AM.

When I first started the job I liked it. Then it became very stressfull and unorganized. The man

It was a good environment, great co workers an overall great experience.

A typical day at work was managing my relationships and solving problems for my accounts as well as managing and analyzing revenue streams. I also visited my hotel partners in Utah every other week in order deepen the partnership and upsell.

Company with high pressure and demand - don't pay well. For the most part, there're threats involving your performance versus the ridiculous high goal the company establishes - They set high targets very hard to hit.

Sat in a call center setting and answered questions via e-mail to hotels and customers regarding hotel information.

There is some favoritism in all departments, and promotions given that were definitely not deserved... However, I can honestly say this office helps anyone working there develop an understanding, and acceptance, of diversity. Mostly really friendly co-workers, very cool to hear so many languages and learn about other cultures. Long hours with very strict – more... break/lunch times, 8 or 10 hour shifts. Low control for much of the Customer Care department, and the "cces" that do the most work are at the bottom. They must assist with huge overbooking situations multiple times a day, employees are now encouraged to place blame on hotel partners when assisting clients... Booking.com is never wrong. – less

At Booking.com I learned a lot about other countries and cultures as well as how to respect the different cultures. In a typical day at work I answered incoming inquiries from guests as well as hotels world wide. I would resolve customer and hotel complaints, special requests as well as assistance in using the website. The most enjoyable part of the – more... job would have to be learning new things everyday from my co workers as the staff was just as diverse as the guests we worked with. – less

I learned how to deal with angry customers properly, have sympathy. Also the co workers are very helpful whenever you need help someone is always there.

It varies how busy it is, when we have a great call volume, everyone is on available, less calls, we work on the incoming e-mails and faxes. It's fascinating to get to know the circle of life in a hotel, especially regarding rates and availabilities, quality of service, guest relations and locations. I have only great things to say about my co-workers – more... and management. We all work together as a team!
The hardest part of the job is to disappoint either a guest or a hotel when things don't go as they should, no matter the circumstances.
The best part of the job is to get great reviews from satisfied customers. – less

Booking.com is a great company to work at. The people are very nice and you can learn a lot from different countries / cultures.
I love dealing with people so I enjoyed the customer relations and the contact with hotels.

They promise you a lot and take a lot, over work so salary/pay does not equate to being very good. You basically sit at a desk with a headset on all day talking to customers. They discuss advancement but it never happens. Very mundane tasks over and over.

I have enjoyed my time with this company.

I have learnt how to use the companies computer system, dealing with many calls per day and problem solving.
Team work is important and every individual is very friendly and welcoming.
Management is very professional.
The hardest part of the job is reaching the targets that we are set to achieve.
The most enjoyable – more... part of the job is talking to customers and helping them with any problems. This makes me feel good about my position. – less

As a cce i learned how to understand the different mentality and ethics as I had to serve ppl from several countries.Things that would be common sense for one country is the extra mile for an other.This job did not improve my skills but it helped me to gain knowledge which will improve my skills

Booking.com is a great place to work, the people are all so frienly, people will help you if you need it.