Pros: beginner experience
Cons: everything else, and more
Here's a basic rundown of how the typical day goes at BAM:
Manager opens the store a couple minutes late.
The usual customers come in to find new books or get a drink.
Cashier/Barista get informed of how many cards they have to get to make percentage.
Customer Service becomes a madhouse as there is only one person to run the desk/operate the phones.
Manager – more... wanders around and does something helpful every now and then, sometimes rarely at all.
Store closes after a long day and all the customers leave unhappy because the cashier/barista would not stop harassing them over the discount card.
On the bright side, if you work at the Customer Service desk, you can learn how to be personable and make a few friends as well as stock some shelves. It's easily the least stressful job in the store, unless you're supposed to do 15 things at once which occurs on a semi-regular basis. It's a thankless job though, considering you're not directly involved with the metrics of the store.
Management in this store is ridiculous to say the least. The first thing the new General Manager did when he got to the store was have a meeting about how everyone was replaceable and we needed to meet metrics. He then proceeded to inform us on how to sell cards and magazines by avoiding pertinent information on how to cancel them and encouraging shady ways to sell customers on them. Epic scams are abundant with this company.
As an added note, the store becomes unbearably hot in the summertime. The A/C can be broken for weeks and there is not a fix for it in sight. I had a customer inform me that the store has been that hot during the summer for over 10 years!
If you are offered a job here, I would seriously consider turning it down. – less