3rd Key Supervisor (Former Employee) – Troutdale, OR – April 8, 2016
Retail job, decent management the 2nd time around. First manager terrible. Poor advancement. Good discount. Good training. A lot of pressure placed on you as a sales position. Metric numbers required to keep at certain levels.
Retail Sales Associate (Current Employee) – Lafayette, LA – March 28, 2016
Can be interesting but very dull. The management could be a lot better. I enjoy helping people who want help. I have learned how to deal with certain customers. A typical day at work is folding clothes cleaning boots and selling merchandise.
Sales Associate (Former Employee) – San Bernardino, CA – February 4, 2016
My typical day involved assisting customers with finding what they are looking for, product recovery at the end of the night/shift, light cleaning, cash register, and inventory transfers for customers. I learned a lot of different things about the products that were carried and I furthered my customer service skills. Management was outstanding and thoughtful. Made sure to help with whatever they could and always answered any questions. Most of the co-workers were helpful and nice. The hardest part of the job was remembering all of the information for certain products. The most enjoyable part was making new friends and seeing customers leave satisfied.
Sales Associate (Current Employee) – Thornton, CO – February 4, 2016
I enjoy my job at Boot Barn. I work with an awesome group of people, and the customers are friendly and fun to talk to. I enjoy learning about and selling western style boots and clothing as well as the country lifestyle.
3rd Key Sales ICS (Current Employee) – Jackson, WY Rock Springs, WY – February 1, 2016
Great product and customers! High expectations that are unrealistic set by management. I was not recognized or advanced for meeting and exceeding company set sales metrics. Kind of disappointing and misleading about where to go within the company. The left hand doesn't talk to the right hand. A lot of back door or closed door meetings that cause mistrust and low morale.
Helping customers, folding and hanging clothes, cleaning dressing rooms, working the cash register. I learned to operate the cash register. I learned to countdown the register at closing and to open the register. There was one store manager and two assistant managers. The hardest part of the job was the schedule. Not knowing if I was going to be able to attend a family function. The most enjoyable part of the job was satisfying customers.
Overall the other associates and customers were a delight to work with and assist. I was able to learn many great skills including communication, team work, organization, and much more. Meeting new people and hearing their stories was truly the highlight of this job.
Horrible corporation with no respect for customers/employees
key holder (Former Employee) – Kansas City, MO – January 22, 2016
The western wear store I worked at was bought out by Boot Barn, and everything went completely downhill. Instead of caring about customers and employees, BB only cares about making money and trampling over anyone in their way. The upper management was completely evil and two-faced in that they constantly told us employees/lower managers that they were not planning to shut our store down, and then we would hear through the grapevine that they were lying to us outright. Now, I understand their reasoning for shutting the store down. I understand not wanting to cause a bunch of employees to jump ship, so it makes sense to keep that info from us. But after repeatedly reassuring us that our jobs were safe, we received an email exchange between district managers which confirmed the shutting down rumors. The funny thing is we weren't SUPPOSED to get the email, but our store's email address was accidentally included in the "send to" box. Also regarding employees, upper management expects you to practically live and breathe the job. They get mad if you are unable to come in to work on your day off, even if you requested that day off, they want you to drop everything and come to work. It doesn't matter to them if you have things going on or important plans. So if you have a busy lifestyle, this job may not be for you. Now let's talk about their customer service, or lack of. Rather than giving good deals in the store or regularly sending out coupons, they have this "B Rewarded" program. It's a point system where if you spend money, you get points that add up. You get a point for everymore... dollar you spend. When you get 250 points, you get a $15 dollar credit to spend within 60 days or it expires. That is the equivalent of a 6% coupon for every $250 you spend. Big whoop. The company has a reputation of treating customers VERY poorly even though they boast about their excellent customer service. HA. Basically this store is monopolizing the western wear market, buying out mom and pop shops, overpricing products, paying employees less than they deserve, and caring only about becoming "America's largest western and work store!" Bottom line, don't work at Boot Barn if you care about people more than money. And if you do decide to work there, watch your back. Every single manager I've met has been corrupt and many gladly sabotaged other people's jobs in order to make themselves appear better.less
Laid back customers, focuses on improving product knowledge
the management and co-workers were awesome, very friendly place to work. everyone got along and were always smiling, laughing and enjoying their time at work. the hardest part of the job would be having to greet the customers within 30 seconds of them walking into the store. the most enjoyable part of the job was all of the people you got to interact with, there was such a variety of people who came into the store, it was a great experience.
Overall company is terrible, the corporate office made everyday for management hard. They want everyone to do good but don't offer the tools to do so. They have no idea what it is like to operate at store level.
no room for advancement and they barely give enough payroll out to stores to operate.
ASSISTANT MANAGER (Former Employee) – Bowling Green, KY – November 17, 2015
I loved this job, but it was extremely demanding when it comes to time. Worked way over 40 hour weeks, and that made it hard to balance anything else in my life, such as family and free time. Associates are incredible, and so is corporate. The hardest part of the job was getting associates to focus less on their goals and more on meeting the needs of the customer, because when that is done meeting one's goal comes with it. The most enjoyable part of the job was seeing associates' confidence grow, and seeing them put their personality into their work, in which they benefited the store as a whole.
Human Resources Coordinator (Former Employee) – Irvine, CA – November 1, 2015
I was exposed to many challenges, and learning experiences.
As a retail very fast peace environment, it is always exciting to go to work.
My ADP knowledge was expanded with the daily utilization to do my work.
I can't complain about management, I guess they did their best.
I had one of the best experience working with my co-workers there.
The hardest part of the job was the challenge to do two people's job at one point.
I really enjoy working at that company! specially, because every day was different, and you never know what to expect, the constant communication with the manager's supervisor's and employees of all of the stores around the USA.
No strict schedule, positive work enviroment, cassual dress code, steady growth of the company.
Sales Associate (Former Employee) – Anderson, CA – October 8, 2015
It could of been a great place to work.... Store Manager never around. The Key Holders were treated with no respect from the Store Manager. The Assistant Manager was very pleasant to work for/with. The Assistant Manager and Key Holders were fantastic with training me and the rest of the new people.... there were about 3 or 4 of us hired around the same time.... none of us work there anymore due to craziness with Store Manager. Co-workers were great beside a few bad apples that were disrespectful when we would tell Store Manager she would not do anything about it. Hardest part of the working there besides with the few bad apples and Manager were trying to meet your sales goal. Sale's were always stolen from other employees so that affects your pay check because you get commissions of certain product's.
Sales Associate (Current Employee) – Lexington, KY – September 29, 2015
Very friendly, down to earth, and care for their employees and their customers. Everyone is treated equally. The most enjoyable part of the job is connecting with the customers to make the shopping experience more personal and make it remember-able!