Counterproductive Work Environment
3rd Key (Former Employee) – Chattanooga, TN – November 10, 2016
Boot barn corporate and management coach customer service as number one priority but force schedule minimal staff even on high traffic days and force employees to juggle keeping up with inventory, visual merchandising, and keeping actual product stocked on the sales floor with assisting actual paying customers in the store. The management I experienced were more concerned with running reports and answering emails in the back room than coming out the the sales floor and interacting with customers and getting their feedback and concerns when we did or did not have what they wanted or needed in store and on hand. Store advertises low price guarantee, but prices in store do not match what is online, and customer's know it-and get made at sales floor staff constantly b/c the low price guarantee is advertised on radio ads and in store over the radio and when they come in what they have looked at online at bootbarn.com is less than what it is priced in store. Many lines offered online aren't even available in store, and the manager's make no attempt to make accommodations or recommendations when their locations store product needs to be updated and refreshed to meet their customer's needs. Management and corporate office pushes that sales associate's meet so many sales items per transaction but then also have key items they push associates to sell, regardless if their customer's actually truly have a need for those items, or can even afford them. Sell sell sell, that is all that boot barn's management cares about.
brand discount, 3.5 training discount
lack of management support, no health insurance, no support from corporate, lack of product availability, lack of ability to assist customer's properly