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4.3
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Contract Work
Field Services Technician Level III, Kalamazoo, MI - August 6, 2014
 Accessing PC's with Dameware, LogMeIn, TeamViewer and Bomgar remote software
 Troubleshooting hardware and software issues on desktop and laptop computers
 Researching and applying complex fixes to computers.
 Maintaining user accounts via Active Directory / Administrative Tools
 Performing In-place upgrades of user computers
 Fluent inside of Service Now ticketing system
 Scheduling client meetings in order to fill the client’s needs

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