Field Services Technician Level III, Kalamazoo, MI - August 6, 2014
Accessing PC's with Dameware, LogMeIn, TeamViewer and Bomgar remote software
Troubleshooting hardware and software issues on desktop and laptop computers
Researching and applying complex fixes to computers.
Maintaining user accounts via Active Directory / Administrative Tools
Performing In-place upgrades of user computers
Fluent inside of Service Now ticketing system
Scheduling client meetings in order to fill the client’s needs