Negative atmosphere for entry-level employees
Ambulatory Services Representative II (Former Employee) – Boston, MA – May 23, 2013
My role was taking care of administrative tasks for multiple doctors. While directly working to help children was fantastic, the downside was working with parents.
Because BCH is in a constant rankings battle to be the #1 pediatric hospital in the country, patient satisfaction is a priority. This unfortunately does not mean healing more sick children, but typically letting difficult and unreasonable parents get what they want while mild-mannered parents accept second class status. Doctors, nurses, and admin staff are all affected by it. For anyone working in outpatient services, this pattern gets tiresome and causes serious burnout for admin employees, with some departments seeing very regular turnover. Management was not helpful, many administrative workers barely meet their boss' boss.
Fringe benefits were truly great, but compensation is low across the board, especially considering what many make at other hospitals. Raises are typically frozen to a low maximum, max allowed was 2.5% annually during my tenure. There is a lot of rhetoric about how easy it is to work your way to higher admin positions, but too many ambitious people are hired at low levels to actually advance them all. Less than 10% of the admin staff I worked directly with are still at the hospital. Many leave for better opportunities elsewhere.
Jobs are typically very secure, which is a relief, but unfortunately also means a number of incompetent employees are littered throughout the hospital and show no signs of ever leaving. This makes many tasks much more difficult to accomplish than they should be.
great benefits, good work/life balance
negative work environment, low compensation, few advancement opportunities