Great company, too top heavy, experiencing tough times, lots of layoffs.
Pros: great environment, very little supervision, trusted to do your job.
Cons: not knowing when our contract would end, and only given 3 days notice when it did end, and very little cooperation and well set up processes in the it department.
A typical day at work would include me emailing users, informing them of the process, setting up a time to complete their upgrade, then upgrading.
To upgrade a users computer, my first task was to remote into their system using SCCM Remote Control and then run a script on their computer. The next step was me bringing the computer I would swap them – more... onto to them, or having them come to me. I would then restore their profile to their laptop, ensure they were encrypted, set up their Outlook, help them download apps, reconnect to their printers, explain the new features of Windows 7, etc.
I learned quite a bit about communication, how to manage tickets, SLA's, and my time. I learned many numerable things about computers and how to better troubleshoot.
My co-workers and management were great and supportive.
Hardest part of the job was when a customer was angry or unsatisfied about something. I would do my best to guide them every step of the way and help resolve every issue they had while maintaining a friendly demeanor and a helpful attitude.
The best part of the job was the people I got to work with and learn from and the things I learned. – less