Customer Service Agent (Current Employee) – Denver, CO – September 1, 2017
There is no leadership there, we have been without a supervisor for months and this is the 2nd time this has happened in the past year. They allow some employees to have hair color but not others. They make no one accountable for making sure the work is done so that people like me end up doing most of the work. Very poor company to work for.
Station Manager (Current Employee) – Denver and Surrrounding – April 23, 2017
First thing you have to realize is its a startup airline, one of the few in the last 30 years. The CEO is an original Google guy, so there are strange things we do sometimes, and some quite revolutionary things.
As a PT customer service agent, its usually PT with a lot of extra hours, if you want, especially come bad weather or irregular maintenance. If you're willing to stick it out, and possibly relocate, you can move up very quickly.
That doesn't appeal to everyone, but BTQ does have some growing pains that a small business transitioning to a medium business has. Its stressful, but its also optimistic, exciting. You can make suggestions, sometimes your CEO responds directly to you and takes them! I very much feel that as a whole, the team is very supportive, and helpful.
The FT benefits package is amazing, the pay is OK, the opportunities are incredible, the coworkers are phenomenal, and the company is truly the best I've ever worked for. I'm a part of a bigger picture, which is more than you can usually say at a job.
Flight benefits, health benefits, opportunity
If you want a regular 9-5, probably not for you. That's very, very standard in aviation though
Applicant (Former Employee) – Moab, UT – April 2, 2017
They scheduled a phone interview via email. They missed the interview but didn't let me know until the next day via email. They wanted me to reschedule but my feeling was if they didn't have the courtesy to pick up a phone and let me know they could make the interview they probably didn't care much for their employees. Not a place I wanted to work.
Customer Service Agent (Current Employee) – Pendleton, OR – January 26, 2017
$11.00 an hour, 25 hours a week, and you have to do everything that a Service Counter associate would do, assist the pilots with their jobs, and act as a call center representative all at once. They want you to cram 40 hours worth of work into a 25 hour week, and for minimal pay.
Not worth anyone's time.
Fly free on stand by, if there's an empty seat on the 8 seat plane, or buy a seat for 50
Too little pay for what they expect to be done in a 7 hour shift. They need their own call center.
understaffed/over worked = very poor employee retention
Dispatcher (Former Employee) – Denver, CO – January 16, 2017
As a Dispatcher for Boutique, they are severely understaffed which results in there being too much work load for 1 person to handle. You are the "catch all" for the company and end up handling things that are not you job because no one else is there to do it. If you like working in a small secluded office with no time for breaks and a job that you are constantly behind in, this is the one. Also, good luck having any chance for advancement unless you want to be on-call 24 hrs a day during your shifts, because I witnessed on numerous occasions the managers having to pull 18-24 hour work days due to excessive problems and being understaffed. This airline is over extended and many days wouldn't have enough working aircraft to fly the routes required. Not worth the stress for the pay you receive.
one time we got pizza, but that was only to keep us from quitting.
no breaks, understaffed, overworked, massive airline disfunction, unnecessary problems resulting in high stress.
Customer Service Agent (Former Employee) – Denver, CO – December 13, 2016
I was the first employee in the Denver location ever. I worked 15 hours a day for 27 days straight to be passed up for promotions twice by people that I had trained. Management does not listen to employees and even says that they are "just complaining". I worked at this company for a year and a half and when I expressed how I felt, the response I was given was "ok". While when I got hired, I was told of advancement opportunities here. However, it's all about who you become friends with and who you buy lunch for. Overall great coworkers and the crew is lovely as well, but high turn over due to politics, uninvolved management, and burning out of employees with shifts sometimes exceeding 15 hours.
Customer Service Associate (Former Employee) – Denver, CO – September 3, 2016
Boutique Air is run by complete bafoons. Management does not listen to it's employees AT ALL! There is a serious lack of respect for all employees. They upgraded a CSA who had been here for a week to the manager and he works a shift that does not even help the team. If you so much as try to stand up for yourself because of the unfair treatment, they will fire you. Nobody here is on your side or willing to help. DO NOT WORK HERE!!!!!!
Chief Inspector (Former Employee) – Denver, CO – March 16, 2016
Unethical practices in operations and in maintenance. Long hours at a salary wage Takes advantage of employees personal phone usage, reimbursement of expenses for companies operation such as purchasing office supplies, shop supplies, tooling, etc.
Strong growing company with growing pains. Good opportunity to grow and possibly investment opportunities Good pay for industry standards Great health benefits that cover just about anything
Station Manager (Current Employee) – Denver, CO – February 26, 2016
Boutique Air is a new commercial airline that operates the PC 12. We enable our passengers who are in locations that are considered remote and fairly distant from larger airports like DIA, LAX, PHX, ATL, and DFW. This company is growing fast and is one of the best companies I have worked for. Im glad we are able to help provide the benefit of flight to our customer who other wise would have to drive 4+ hours to get to a major airport.