A typical day at work:
11am-2pm: Data entries, answering phone calls, helping parents (if any), Deposits (on Fridays), respond to emails, helping other staff members to clock in, filing, and helping unit director (if needed).
2pm-7pm: Manage the front by answering phone calls, helping parents register in programs, managing money, securing the front, making sure every youth signs in, call kids when parents come to pick them up, and making sure parents don't pass the front. Call directors to relieve me if I need to use the restroom, call making sure no youth leaves without a parent, leaving once the last kid leaves and lock up.
I've learned that my job is really a 2-person job, but I still manage to get through, day by day with support by my co-workers. The peak of my days are those days where there's a line of impatient parents waiting to register or pick up their kids, phone is non-stop ringing, kids are waiting for me to release them, kids are asking questions, and no one is around to support. Not once in clubhouse are we ever fully staffed, but that's why our Unit and Program Directors make sure to hire the strongest.
The most enjoyable part of the job, is witnessing our youth grow up and turning into leaders and hearing from parents that we are making a difference.
Hanging out with amazing kids, hearing great compliments from parents, witnessing youth experience their firsts, benefits okay.
no breaks, always short staffed, constant complaints of low-payroll, and the feeling of needing help and no one is around to do so.