job responsibility as a TSE includes
• Providing remote technical assistance over phone to Reliance wireless internet customer from all across India.
• Providing technical assistance and troubleshooting in resolving technical issues like not able to connect to internet, Connect to internet but not able to browse, slow browsing speed, frequent disconnection etc..
• Providing technical assistance in Internet connection related issues on different operating systems like Win2k, Win Xp, Win Vista, Win 7.
• Providing technical assistance with different internet browsers like Internet explorer, Mozilla, Google-Chrome etc
• Providing technical assistance with browser firewall filter, cookies, internet web caching, browser popup blocking etc.
• Resolving HSD connection issue of HSD Datacard.
• Working on tools like Phonegene which is a SQL developed one in which the number is pasted
In respective queries and details are retrieved .
• Assisting customers in installing and uninstalling software’s that affecting access to internet.
• Assisting and educating customer about the need of antivirus and assisting them in installing antivirus software’s.
• Providing high class Technical service for customer satisfaction.
• Handle customer’s issues and escalates hot issues to the management appropriately.