Great people to work with. Always busy and everyday was different. No guidance from management. No room for growth. Rental fleet is newer just not enough of it. Benefits are good. HR is the most unfair department in the company. I was never written up nor spoken to...never missed a day of work but I was terminated for using foul language at workplace? Really. Management even used foul language.
Customer Service (Former Employee) – Houston, TX – September 19, 2016
Does not recognize hard work from its employees. Many hard working employees have left, or fired for unclear reasons. Allot of drama. Unfair treatment, management has "favorites" NOT based on their work abilities.
Certain "favorite" employees are permitted to run the office
Management trainee program needs more structure, left to create work for yourself most of the days. Supposed to be a program to develop trainees in to future managers and leaders of the company but instead stick you in administrative roles that any non college graduate can do.
Field Service Technician (Current Employee) – Atlanta, GA – August 11, 2014
As an employeee of Briggs Equipment, this is not a good place to work. The Company Culture puts profits ahead of doing the right thing for customers. They have over a 200% markup on parts, Often have to do big heavy jobs with no help or support from within. It is a political place to work, High turnover rate in the sales dept. Dispatchers are clueless on how to manage a techs job. Service Manager has a take it or leave it attitude as well as the company as a whole. Facillity Manager is lazy, but yet keeps company moral down, and uses bully tactics to get what he wants. Parts manager gives lip service everytime you have an issue with a return part, they don't want back they want you to stick it to the customer. Constant lies by management is the daily routine. Sales people never show up after the sale, they promise the moon and stars and not deliver. Customers lose with dealing with Briggs.
Performed general office duties including answering phones, filing/faxing/scanning and writing repair service orders. Dispatched technicians to jobsites as needed. Maintained spreadsheets with detailed records such as meter readings and maintenance and/or inspection dates. Received and processed purchase orders and service invoices. Delivery of parts to customers and technicians if needed.
I learned alot about heavy duty equipment machinery, such as forklifts, manlifts, extended reach forklifts. Very interesting pieces of machinery. The hardest part of my job was that sometimes we were short on technicians. Therefore we had to rework the remaining technicians for the emergency jobs. My co-workers were very knowledgeable in their field of work. They got the job done in a timely manner. They taught me a few things about the equipment. The most enjoyable part was the learning about the equipment and how it worked, and how to operate it. Management was good, they would help out with any major issues we had come up.
excellent insurance benefits package. free lunches on special occasions. long drives at times.
Branch Manager is a joke/ Service Manager is a 6th grade grad.
Sales (Former Employee) – Corpus Christi, TX – October 14, 2014
I will keep it short without too many details.... Branch Manager only cares about herself getting her hair and nails done and getting back to McAllen around midweek.... Told me I had to learn spanish after I got hired, always talked in spanish and played spanish music on radio in office. She had office staff tell the company driver he had to clock out at 40 hrs. This was so she showed no overtime for company employees. With no company driver all day Friday, she would have office call on outside trucking....this again was not taking care of our company employees...This was really expensive, but showed no labor on our payrole....We spent mabe $1600-3000 on Friday, rather than paying our driver a day overtime...
Briggs has a great culture and has a great vision for the future. They run a good company that is fiscally sound and responsive. My time there has been a pleasure and they practice the open door policy with no exception.
The company is under going some growing pains and this is evident in some of the slow changes taking effect. The growing pains result in some slow communication issues and poor flow from top down.
Holidays, open door policy, free drinks, small company feel, ESOP, charity opportunities, and stability
Low end pay, poor communication, lack of policies to support job functions, and resistant to some changes
Management is the reason for me leaving this company. The work, and ability to learn was the best part of this job. The supervisor being incompetent in computer skills, and not being able to upload my training was another reason for me leaving. How can you own a company for 12 years, yet not have any computer skills.
Fl- Parts and Service Sales Rep (Former Employee) – West Palm Beach, FL – November 2, 2015
Serviced an established territory, calling on companies that own heavy equipment and solicit new business to help them service and maintain their equipment in the field and offer mechanical parts and service in the shop.
This was a new challenge for me, in a field I was not familiar with, but gave me an opportunity to grow a territory.
The company was forced to downsize, so I was laid off and ultimately they went out of business.