A typical day begins by communicating with the company's technicians about any jobs they are attending to at customer locations within my territory. Since this is a 24/7 industry, it is vital to stay on top of the condition of customer's equipment. Communication with the technicians is key to making sure the downtime of equipment is minimal. From there, I take care of any customer service needs that have come up over the weekend or overnight and prepare for my sales meetings for the day. I look to aggressively grow new equipment sales, service, and parts sales in Northwest Arkansas by providing financial solutions, opportunities in reduction of maintenance costs, and assistance in other projects with the goal of enhancing both current and potential customers' material handling.
I take it upon myself to be learning daily on how to strengthen my professional skills in order to grow my territory and improve the quality of business with those around me. Pre-planning, time management, and territory management skills are some of the most valuable traits I have strengthened. In order to be successful, it is imperative to possess excellent communication skills and a depth of product knowledge to interact with all levels of management, from operator and maintenance managers up to CEO and President.
The most enjoyable aspect of my job and my co-workers go hand-in-hand. I enjoy being at the customer's facility, working alongside my colleagues and customers to create value and opportunities for growth. While providing solutions to customer needs is rewarding, this can often cause tension between the interests of their company and the interests of my company. At times, resolving this tension can be challenging but provides an opportunity to work hard at finding a viable solution for all.