Bright House Networks Employer Reviews

While employed with BHN, I was a customer service rep by taking inbound/outbound calls, trouble shooting,sales, and worked in collections.

2 years later I was promoted to the retail center, with that promotion I took in payments, upgraded customers, and provided world class customer service.

I placed number one in sales several times over the years – more...  also trained my co-workers on current promotions as well as existing, I had assisted with HR in screening potential employees for Bright House. While being a Front Counter Sales and Service Rep I traveled to our other locations to work several times and also assisted with scheduling and worked on spread sheet to further work on our sales goals.

Each day I balanced thousands of dollars without many errors over 8yrs while employed with BHN. – less

Performed basic and moderately advanced installations
Disconnects and service changes for residential and business customers for cable television service and high speed Internet services

Bay News 9 and its managers will tie your hands and your creativity. Managers don't know what's good or what's bad as far as news judgement and content. Stories are lame and workers who don't pull their weight never hear about it. If you are good you will be overloaded without any benefit. Few people really care about what they are doing. Walk by a – more...  managers desk and they are on facebook while you are underwater. If you just want to cash a paycheck (and a weak one at that) feel free - you can have it – less

Bright house is an amazing company to work for. They focus on making sure that the employees are not only up date on product knowledge and training, they make sure they offer competitive benefits and a caring workplace. Rewarding those impact players for the above and beyond work while still showing appreciation to all employees.

It is a fun and loving place to work. Job advancement. A wonderful surroundings

This is a great company to work for, They take great care of their employees and customers.

Sadly, this once family-friendly, worker-focused, customer-satisfying company has declined into a toxic, anxiety-filled, numbers-focused pressure cooker. The talent is bleeding out, and even the hourly employees are beginning to leave.

Company with great morals and with a management that wants every employee to succeed.

Working for this company was awesome this is a very good compan to work for the benefits are great and as long as you do what you are supposed to do you will have job security.

My remarks are reserved solely for Bay News 9, the news division of Bright House Networks. It started out to be a great experience, but that honeymoon ended quickly, like within about three months. Many journalists are desperate in a down market, but this is not the place to be. Communication is very poor, management types are (for the most part) not – more...  willing to accept their own mistakes, and decision making is often a joke. Employee review process is lopsided. The worst part of working there is having to sign a 3-year contract...even entry-level jobs. That's ridiculous. If you want your career to go down in flames, this is a terrible work environment that will make you wish you actually did live in Hades. – less

Spent over 6 years in Operations and Engineering here. I jumped ship at the first real opportunity due to the culture of blame and finger-pointing that is a constant cloud over the workers heads. Lack of accountability at the Senior and middle management levels even for mult-million dollar mistakes are common. The Company touts it's "family" friendly – more...  values but this will only benefit those employees with the last name Bergman. – less

I've enjoyed working with Bright House Networks. They provide a lot of really good benefits and great services.

I worked on the executive level (3rd floor) at the St. Pete location. The entire office is nothing but walking zombies. You have to pay to wear jeans on certain weeks. They have a "Producer from LA" who is a snake in the grass and makes it very clear that he is there for 'The corporate experience". I was warned of him and and told he should be kept – more...  on a tight leash, but I didn't take it seriously. Boy was I ever wrong!

Their creativity and TV spots are sub-standard and every editor currently working there regrets making the switch as they feel they are hurting their portfolio. If you have other options, pass this company up. – less

Some of the best people work there, as I was privileged to know. Not your normal behind a desk job. Outside in the great outdoors, if you like that you'll like the experience. Many facets to the work and great trainers as well.