Bright House Networks Employer Reviews

Ongoing training from the corporate offices enable the sales team to be proactive with customer wishes and issues. Preset and cold calling personal home or office visits. The most difficult part of the position was unusual travel times to visit customers. The most enjoyable part of the position is the team knowledge building programs. This enable the – more... staff to trouble shoot any unusual technical issues and advance technical training. – less

Great environment fun friendly staff, MUST have self disipline

Trained all new hires on product knowledge and sales. Created a positive working environment by marinating an effective working relationship with co-workers from every department. Planned, organized, directed and evaluated new programs for optimal performance. Created a product and sales manual for employees to reference at a later date. Prepared clear – more... and concise reports for upper management on implementing new programs. Developed a complete strategy for continued growth and success of each department. Conducted on going product and sales training for all employees. Organized meetings with upper and middle management. Inspired staff and others to stay motivated for optimal performance – less

 Installed and uninstalled cable for Bright House customers
 Troubleshoot and repair equipment for Bright House customers
 Setup and prepared all technology in homes for cable customers
 Customer Service

THIS WAS MY FIRST INTERNSHIP, IT WAS VERY INTERSTING I LEARNED ALOT, I EXPERINCED A VERY HAPPY WORKING ENVIRONMENT. THE BEST PART ABOUT THIS INERNSHIP IS THAT I WENT TO MANY DIFFERENT DEPARTMENTS AND LEARNED HOW THEY ALL WORK TOGETHER.

managment need to be cross trainned. You dont have to much help from your dispatch department

Loved it. Had great co-workers and managers. Pay was good and the benefits were great. But I was the only problem I was the cuz of me Losing my job.

A typical day includes driving my company provided work truck to my first of about 10 or so jobs, and working without direct supervision in customer's homes. The management requires a large amount of trust to be built between them and the techs, but when that trust is built, they don't micro manage and they encourage employees to grown and learn. However, – more... if you misuse that trust, they will make life tough, as they should. They are perfectly fair and I've never had a bad experience with any of them. The hardest part of the job can be the customers. There's 1% that are simply impossible to satisfy and that one or two instances can sometimes ruin a day, but typically it's not as bad. Often, the job can get extremely complex for anyone who's new to the industry. There are so many aspects (PC's, Wifi, RF, coax, digital tv, voip phones, twisted pair, and now alarms) that it can easily overwhelm anyone. – less

The only people at the call center who got promoted are kissers. I am glad I left the co. after getting my proper certification to get out of there. They rather hire their friends from the past or co worker buddys from the past when it comes to a promotion. Got something better if you do not move up....it is better to work there until you find something – more... better. I would leave this call center job anyday for a McDonalds job cleaning up every dirty bathroom in any city. We have to act like we care about customers by saying things like "I hear a baby crying" or stupid things like "oh I hear you are driving" or we will get a bad garded call and we have to do sales as well....Part of the "hello friend" culture I guess. There are supervisors always looking at what you are doing and will find ways to get you fired as well. Get your certs. and go to school while working and quit when you can... The."Hello Friend" culture is a way to get people fired in Maitland because who will try to start up a friendly conversation to an upset customer who is calling about hidden fees and cable service that does work??? – less

Take inbound calls all day. 90% of the calls are unhappy customers with ongoing issues with their cable equipment. Some customers have went through 3 converter boxes within the past month. On top of that you are expected to make a sales transition which is impossible. BHN has a sales department, so I could not understand the pressure of meeting a sales – more... quota every month within customer care department. Supervisors are unable to help you out with simple issues and will interrupt another CSR on the floor to find the answer for you. Very stressful environment but my Coworkers were great. We supported one another greatly with anything. The most enjoyable part of the jobe was speaking with friendly customers and talking about their favortie TV programs and upgrading the internet speed to meet the quotas. BHN has excellent people in higher positions in management, but overall I would not recommend working here unless you can sell prescription glasses to a blind person! – less

A typical day would be answering incoming calls, billing, turning cable on, disbatch

Brighthouse Network provided great base of my technical knowledge and was able to train new members as they joined our team.

a typical day consists of 10 to 12 calls that must be conpleted before the end of the day. Stressful environment trying to get things done by a redefined time. Coworkers are great but just as stressed out as you are. Having to say you cant finish this route and you need help.
Getting through the day without and problems and being able to take a full – more... hour lunch. – less

They like to hire for promotions from the outside and most of all and they do not check their current employees backgrounds to make sure they were management before hiring. For this company it is who you know. I knew people who worked garbage jobs in the past for other companys and they hired them from the outside to be supervisors.
They will fire you – more... without any cause or proof and it is definitely hard to move up in this company. You can work your hardest like I did and if you are not a kisser you will not move up.....Corp. ended up finding out the truth behind their garbage they were doing in Maitland.....so if you do work there and have issues I would say let their NJ staff know what they are up to – less

This company provided me with knowledge, experience and personal growth in management during my 12+ years as an employee.

Bright House Networks is a great place to work offering excellent benefits, outstanding job security, many opportunities for advancement, and most of a fantastic work environment.

great company to work for easy to speak with mgr and leads took phone calls to help customers

people are great to work with from co-workers to management

Depending on the department, this was a great place to work. Great benefits and the new attendance policy is great. Would have stayed with them if they didn't remove my whole department.

I loved taking on new challenges with every call and coming up with a solution to each problem presented to me. I learned to be able to think on my feet and come up with solutions that are beneficial for both parties. Brighthouse is and amazing company to work for.