Third shift operations included billing, customer payments, assisting customer accounts and backups.
Pros: Worked independently. Free cable. Yearly access to Universal Studios. Yearly bonus.
Cons: 12 day work week. 12 hour shift on the 12th day.
Bright House networks is a great place to work. I worked overnight shift as point of contact for all agents, engineers, managers, directors and customer issues. Ran all processes pertaining to billing, payments, reports, printers and backups. I had a very supportive management team. All of my co-workers worked as a team and were always available for questions or concerns. The hardest part of my job was trying to pull information from callers when they didn't really know what their problem was. The most enjoyable part of my job was completing my nightly schedule with no issues and within time limits.