Network Operation Center (NOC) Operator I (Former Employee), Riverview, FL – April 12, 2014
I worked at this company for 7 years. the worse part is the micro management. I had good times and bad times in the company. The worse part that you most adhere to everything they tell you. If you go off trying to improve something outside your job scope that is a no no there.
Be aware of the bad reviews... I love this company
Undisclosed (Current Employee), Undisclosed – November 7, 2013
Pros: great benefits, they let you have days off, free coffee
Cons: nothing i see at the moment, i love my job
This company is great and amazing. You have to understand most of the reviews seem to be coming from uneducated / unexperienced individuals based off of the service. I admit some parts of the company have their hard times like ANY CALL CENTER ... Call center work sucks, even service field work sucks that does not represent the company as a whole though. – more... I've been here about a year and the negative reviews i've yet to find a manager that was not caring or understanding. The hardest part of the job is the feeling of not "moving forward"... But if you don't have education or experience to qualify you to advance then don't rate the company bad... Make yourself more valuable if you think "you're worth more" ... Don't slander the company based off your inexperience or lack of education. – less
I Loved my work place enjoyed going there everyday.
Material Handler lll (Former Employee), Orlando, FL – October 12, 2013
Pros: great health insurance/free cable
Cons: recent layoff
Productive high energy environment, always something new to learn. I worked on my own pace did daily reports always handed them on time. I've learned that in production setting it's all about the numbers and how you can improve them. The hardest part was saying goodbye.
Lead CSR (Former Employee), Deland, FL – September 23, 2013
Pros: free cable service, health benefits
Cons: mandatory overtime
I would recieve in coming calls for sales of cable, internet and phone service. I would assist customers with technical support. I learned alot about the cable industry. The managment was very friendly and easy to talk to. I enjoyed working with my co workers. There was a verity of people. The hardest part of the job was mandatory overtime. the most – more... enjoyable part about this job was the people i worked with and the benefits. – less
Tier III Representative (Former Employee), Indianapolis, IN – September 18, 2013
Pros: catered lunches, peers/employees, insurance and company relation benefits
Cons: being in tech support and taking billing/sales calls, rough neighborhood
Bright House Networks is a great company to work for. The office that I had the pleasure of working with was superb. A typical day would consist of taking inbound calls and assisting the customer base in many different ways. Like a typical call center there are different departments with their respected responsibilities. I learned a lot while working – more... for this company; patients, improved communication skill and many more things. I was able to work with a great team of hard workers and all of them were dedicated to the highest level of support. The hardest part of this job is either receiving billing related calls or helping a customer with very limited understanding of services or computer systems. The most enjoyable would be the people I worked with or the benefits. Bright House has great insurance and perks like discounted services working and living in a service area. – less
Customer Sales and Relationship Representative (Former Employee), Tampa, Florida – September 11, 2013
Pros: free cable, free cell phone and great benefits!
Cons: for the travel (local) involved, a gas card or an increase in salary would have been nice.
A typical day at work for me was having constant contact with atleast 10 clients/customers per day. I would re-bundle customers services, review billing statements per customer request, have techs dispatched to diagnose connectivity issues etc.
I learned a wealth about the cable industry and had an opportunity to sit in on pre-launch product pilots – more... and witnessed the evolution and transformation of the cable industry.
Honestly my management team could have done a better job in recognizing the talent that was present on our entire team.
My co-workers were great (well most of them), always helpful and wanted to see each other succeed and were there for me at some critical times in my life. So overall, I enjoyed my co-workers.
The hardest part of my job was dealing with the Florida heat! and towards the end, dealing w/ the rising cost of cable and a shrinking client base due to the economic downturn.
The most enjoyable part of my job was we were allowed to work from home 3 days out of the week! – less
CCP II (Former Employee), Melbourne, Fl – August 19, 2013
I worked for Bright House Networks for a little over three years and I loved every moment of it. There were some hard times, some easy times and some frustrating times, but no more then any other work place. I loved the people I worked with, the supervisors and HR. It was great and I would still be working for them if I hadn't moved out of state.
Receptionist (Current Employee), Birmingham, AL – August 9, 2013
Pros: great people, exceptional benefits, good pay
I've been at BHN for over 6 years. It's the best place I've ever worked. All of my co-workers are like my family. You couldn't ask for a better group of people to work with. The pay is great, the benefits are awesome! I have no complaints.