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Bright House Networks
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127 reviews

Bright House Networks Employer Reviews

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Amazing place to work (5 yrs strong)
Customer service (Current Employee), FloridaJuly 29, 2013
Pros: fast advancement, good environment, great benefits, employee parties/picnics
Cons: small lunch room
BHN is an amazing place to work. I started out with great pay (10$ an hr is darn good being 20 at the time) I have had four raises in my 5 yrs and stride to keep it coming. Your as successful as you want to be!!! If you are a go getter, self motivated (as nothing in this world is handed to you) , determinate, hard worker than you will go far and fast. – more... You can advance your position and or pay within 6 months of employment (no company I've worked at offers that. Hands down awesome place to work. I will retire with BHN. – less
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Beware of Management
Supply Chain Manager (Current Employee), Birmingham, ALJuly 24, 2013
Pros: pay & benefits
Cons: very poor upper management
Good pay, good benefits, horrible working conditions. Beware of the hiring Director for the Supply Chain Manager position in Birmingham. She has lost 5 Managers in the past 2 years.
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Very comfortable and fun workplace.
Sales, retention, technical service. (Former Employee), Pinellas CountyJuly 23, 2013
Pros: complimentary product services.
Cons: not given opportunity to transfer in leu of layoff.
Customer retention.
Technical support of all products.
Management opportunities.
Co workers worked as a team.
Advancing.
Meeting and helping customers daily.
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Fast paced working environment on cutting edge of new technologies.
Advertising Sales Traffic Manager (Current Employee), Saint Petersburg, FLJuly 16, 2013
Prioritizing and multi-tasking job duties to meet multiple daily deadlines where time is money. Work with a knowledgable group of folks that can accomplish huge work loads and projects.
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Fun work place
Customer service representative (Former Employee), Orlando, FLJuly 8, 2013
easy layed back, and good pay...work was easy and flexible. they work with your schedule
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Family Oriented and fun
CSR 1 (Former Employee), Riverview, FLJune 24, 2013
Pros: great building set up, everything was easy to access
Cons: not enough overtime
Typical day at work, 60-70 customer calls, focus meeting and sup. meetings

What I learned, How to use multiple software's simultaneously and how to troubleshoot hardware remotely.

Management, fun to work with and always nice

Co-workers, nice and professional

hardest part of the job, dealing with software outages.

most enjoyable, All of it, it was – more... a wonderful day to day atmosphere, and never got boring – less
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Loved this company, would not have left had I not relocated.
Field Support Dispatcher II (Former Employee), Clearwater, FLJune 19, 2013
Loved this company, would not have left had I not relocated.
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Excellence in the telecommunications industry.
Customer Sales Professional (Former Employee), Tampa, FLJune 7, 2013
Pros: benefit program
Cons: long travel times.
Ongoing training from the corporate offices enable the sales team to be proactive with customer wishes and issues. Preset and cold calling personal home or office visits. The most difficult part of the position was unusual travel times to visit customers. The most enjoyable part of the position is the team knowledge building programs. This enable the – more... staff to trouble shoot any unusual technical issues and advance technical training. – less
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Great place to work
Direct Marketing Representative (Former Employee), Bakersfield, CAJune 6, 2013
Great environment fun friendly staff, MUST have self disipline
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Effective Sales Trainer
Division Sales Trainer (Former Employee), Bakersfield, CAJune 6, 2013
Trained all new hires on product knowledge and sales. Created a positive working environment by marinating an effective working relationship with co-workers from every department. Planned, organized, directed and evaluated new programs for optimal performance. Created a product and sales manual for employees to reference at a later date. Prepared clear – more... and concise reports for upper management on implementing new programs. Developed a complete strategy for continued growth and success of each department. Conducted on going product and sales training for all employees. Organized meetings with upper and middle management. Inspired staff and others to stay motivated for optimal performance – less
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Productive and technology based company
Cable Installer (Former Employee), DeLand, FLJune 1, 2013
Pros: free cable
Cons: n/a
 Installed and uninstalled cable for Bright House customers
 Troubleshoot and repair equipment for Bright House customers
 Setup and prepared all technology in homes for cable customers
 Customer Service
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FUN INTERNSHIP
Internship (Former Employee), Auburndale, FLMay 17, 2013
THIS WAS MY FIRST INTERNSHIP, IT WAS VERY INTERSTING I LEARNED ALOT, I EXPERINCED A VERY HAPPY WORKING ENVIRONMENT. THE BEST PART ABOUT THIS INERNSHIP IS THAT I WENT TO MANY DIFFERENT DEPARTMENTS AND LEARNED HOW THEY ALL WORK TOGETHER.
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not a good paying job
Service Technician (Former Employee), Orlando, FLMay 15, 2013
Pros: co-workers
Cons: pay
managment need to be cross trainned. You dont have to much help from your dispatch department
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Loved working for Brighthouse!!
Service Technician (Former Employee), Ocoee, FlMay 13, 2013
Pros: company van, great benefits, free cable, and more.
Cons: working in attics in hot florida weather
Loved it. Had great co-workers and managers. Pay was good and the benefits were great. But I was the only problem I was the cuz of me Losing my job.
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Excellent Workplace
Cable Technician / PC Tech (Current Employee), Saint Petersburg, FLApril 28, 2013
Pros: management encourages growth and learning
Cons: florida heat
A typical day includes driving my company provided work truck to my first of about 10 or so jobs, and working without direct supervision in customer's homes. The management requires a large amount of trust to be built between them and the techs, but when that trust is built, they don't micro manage and they encourage employees to grown and learn. However, – more... if you misuse that trust, they will make life tough, as they should. They are perfectly fair and I've never had a bad experience with any of them. The hardest part of the job can be the customers. There's 1% that are simply impossible to satisfy and that one or two instances can sometimes ruin a day, but typically it's not as bad. Often, the job can get extremely complex for anyone who's new to the industry. There are so many aspects (PC's, Wifi, RF, coax, digital tv, voip phones, twisted pair, and now alarms) that it can easily overwhelm anyone. – less
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I am so glad I left the co. for a job in my field recently!!
Product Specialist (Former Employee), Maitland FloridaApril 27, 2013
Pros: free cable, go into call back from taking too many calls, free candy, bh shirts
Cons: no promotion, no no strategy, garbage ceo calls
The only people at the call center who got promoted are kissers. I am glad I left the co. after getting my proper certification to get out of there. They rather hire their friends from the past or co worker buddys from the past when it comes to a promotion. Got something better if you do not move up....it is better to work there until you find something – more... better. I would leave this call center job anyday for a McDonalds job cleaning up every dirty bathroom in any city. We have to act like we care about customers by saying things like "I hear a baby crying" or stupid things like "oh I hear you are driving" or we will get a bad garded call and we have to do sales as well....Part of the "hello friend" culture I guess. There are supervisors always looking at what you are doing and will find ways to get you fired as well. Get your certs. and go to school while working and quit when you can... The."Hello Friend" culture is a way to get people fired in Maitland because who will try to start up a friendly conversation to an upset customer who is calling about hidden fees and cable service that does work??? – less
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Great Company but not so great for Customer Care
Customer Care (Former Employee), Riverview, FLApril 13, 2013
Pros: sometimes free food during lunch breaks, free cable with premium channels, and great medical benefits
Cons: stressful job getting yelled at, escalations department located in st. pete location do not want to help you with irrate customers, and employees in other departments will not hesitate to make you feel inferior in breakrooms
Take inbound calls all day. 90% of the calls are unhappy customers with ongoing issues with their cable equipment. Some customers have went through 3 converter boxes within the past month. On top of that you are expected to make a sales transition which is impossible. BHN has a sales department, so I could not understand the pressure of meeting a sales – more... quota every month within customer care department. Supervisors are unable to help you out with simple issues and will interrupt another CSR on the floor to find the answer for you. Very stressful environment but my Coworkers were great. We supported one another greatly with anything. The most enjoyable part of the jobe was speaking with friendly customers and talking about their favortie TV programs and upgrading the internet speed to meet the quotas. BHN has excellent people in higher positions in management, but overall I would not recommend working here unless you can sell prescription glasses to a blind person! – less
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productive and fun workplace
Customer Service Representative (Former Employee), Brandon, FLApril 3, 2013
A typical day would be answering incoming calls, billing, turning cable on, disbatch
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Brighthouse Network
Business Solutions Support Technician (Current Employee), Orlando, FLMarch 27, 2013
Pros: great benefits
Cons: bad communication
Brighthouse Network provided great base of my technical knowledge and was able to train new members as they joined our team.
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Productive and hard working
Signal Leakage Technician I (Former Employee), Riverview,FloridaMarch 12, 2013
Pros: benefits
Cons: not taking lunches, not getting sufficient training
a typical day consists of 10 to 12 calls that must be conpleted before the end of the day. Stressful environment trying to get things done by a redefined time. Coworkers are great but just as stressed out as you are. Having to say you cant finish this route and you need help.
Getting through the day without and problems and being able to take a full – more... hour lunch. – less

About Bright House Networks

Bright House Networks is a leading provider of entertainment and information services serving approximately one million customers – Read more

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