Broadridge Financial Solutions, Inc. Employee Reviews for Customer Service Representative

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great company but not so great management
Customer Service (Former Employee) –  Edgewood, NYApril 26, 2017
favoritism is prevalent in almost all departments. Not what you know but who you know. Great company culture but management on the granular level is a lot to be desired.
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Not a good place
Client Service Representative (Former Employee) –  client service repFebruary 28, 2017
too many politics, its who you know not what you know. Favoritism at its best. Scared that you will not have a job tomorrow, not a good place to work at.
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Fast paced, high profile client base for the leading provider of investor communications and technology-driven solutions for bank/broker-dealers
Banks/Brokers Client Service Representative (Current Employee) –  Edgewood, NYOctober 15, 2014
There is never a "typical" day at work. Every day there is an opportunity to learn something new in this fast pace environment. Over the past few years I've learned a lot about the proxy/reorg products encompassing a variety of inquiries from logo's to account inquiries, researching systems issues to creating quarterly business reviews with financial and volume statistics as well as present them to our clients through Day in the life (DIAL) visits. These DIAL visits include traveling to bank/broker corporate offices to learn what they do on a daily basis and help to streamline their technique. In addition, I often lead large projects on behalf of a bank/broker client as well as overall, not only develop but maintain that day to day interface with my clients.
Pros
Exceptional 401K benefits
Cons
Lack of internal coporate growth
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talk to shareholders about acct
Customer Service Representative (Current Employee) –  Aurora, COJuly 24, 2014
I dont like the place or the environment. Not a good place to work at . No management no great oppurnities
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Fast Past
Client Service Representative (Former Employee) –  Edgewood, NYMarch 20, 2014
Heavy work load. Not a good place for a work/life balance! Great co-workers
Pros
Great co-worker
Cons
unrealistic work loads and expectations
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Good Company to work for
Proxy voting specialist, customer service (Former Employee) –  boston MAJanuary 22, 2014
Good Company to work for, Long hours but management was caring
Pros
Good pay
Cons
No benefits
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Overall rating

3.7
Based on 470 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.4
Job Security/Advancement
3.3
Management
3.3
Culture
3.6

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