This process involves taking a problem ticket and: 1. Analyzing the problem, 2. Setting up a Unix VMs running the company's software. 3. Configuring the software in such a way to replicate the problem. 4. Fixing the problem and testing the problem fix. 5. Following the internal patching process to create and release a patch. 6. Closing the ticket.
The codebase is absolutely massive and the organization supports all of it, so the problems you get to solve are always changing. The job also requires constant interaction with developers and other engineers to learn about the system. Amassing knowledge of the how the company's software increases your value to company in this role, therefore the job security is great.
After working in the role for a while, you are placed in a weekly callout rotation.
The manager is a very relaxed, knowledgeable, and nice fellow. He works as hard solving problems as the engineers he manages.
The company culture is relaxed, giving freedom to work from home but encouraging coming in to the office to facilitate working with others. Standard daily work has no strict deadlines. There is also free coffee.
'The dress code is very casual as you can wear shorts and sandals everyday.
Work from home, good benefits, great job security, casual work environment (shorts + sandals everyday)
Large emphasis on learning ins and outs of poorly documented, massive proprietary software, limited programming done compared to other tasks
Channel Development Director (Current Employee) – Gaithersburg, MD – March 9, 2017
Good company provides excellent compensation and benefits; however difficult to perform your job when there is no Channel Partner program in place. Often there is lack of communication between departments which results in duplication of efforts.
Productive work environment with a ping pong table in your head
VOIP Support Engineer (Former Employee) – Spring, TX – May 11, 2016
Hostile Work environment...A company without professional managers, run by all techy arrogant, petulant, confrontational geeks. I can't believe I worked there for as long as I did. If you like being put down when you ask a question...in a short wearing, non shaving, frat house...have at it.
Excellent environment for sales, engineering and marketing professionals
Regional Vice President of Sales (Former Employee) – Gaithersburg, MD – February 3, 2016
BroadSoft leads the industry in providing UCaaS (Cloud) telephony to business and residential subscribers.
Removing the barriers of cost and complexity for business of all sizes, BroadSoft solutions operate in Network Service Providers or other Cloud Services companies to replace the company PBX, resulting in cost savings and additional services.
Employees become more productive and IT staff return to more rewarding tasks as a result of these deployments.
BroadSoft executive leadership is savvy and responsive to the market requirements and the company aggressively and fairly rewards it's sales, engineering and marketing staff.