BroadSoft Employee Reviews

Found 9 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
There is a ping pong table
Facilities Manager (Current Employee) –  McLean, VAJune 29, 2017
enjoyment completely depends on specific department in which you work within. Some departments value teamwork, while others are more individual and competitive.
Pros
Nice people
Cons
Facilities department is poorly guided
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good people, strong product
Senior Financial Analyst (Current Employee) –  Gaithersburg, MDMay 16, 2017
Broadsoft is a excellent solution provider, especially cloud PBX. Coworkers are diverse, highly skilled and pleasant to work with. Turnover is relatively high do to limited advancement.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company Great Atmosphere
Operations Associate (Current Employee) –  Gaithersburg, MDApril 30, 2017
Great company and will continue to innovate in the telecommunications industry. The culture is good and comes with a lot of benefits and flexibility.
Pros
great working environment and people
Cons
career upward development is limited
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Standard cubicle style office, constant stream of diverse work, relaxed and independent work culture..
Junior Tier 3 Engineer (Current Employee) –  Richardson, TXApril 6, 2017
The goal of the job is to resolve tickets.

This process involves taking a problem ticket and:
1. Analyzing the problem,
2. Setting up a Unix VMs running the company's software.
3. Configuring the software in such a way to replicate the problem.
4. Fixing the problem and testing the problem fix.
5. Following the internal patching process to create and release a patch.
6. Closing the ticket.

The codebase is absolutely massive and the organization supports all of it, so the problems you get to solve are always changing. The job also requires constant interaction with developers and other engineers to learn about the system. Amassing knowledge of the how the company's software increases your value to company in this role, therefore the job security is great.

After working in the role for a while, you are placed in a weekly callout rotation.

The manager is a very relaxed, knowledgeable, and nice fellow. He works as hard solving problems as the engineers he manages.

The company culture is relaxed, giving freedom to work from home but encouraging coming in to the office to facilitate working with others. Standard daily work has no strict deadlines. There is also free coffee.

'The dress code is very casual as you can wear shorts and sandals everyday.
Pros
Work from home, good benefits, great job security, casual work environment (shorts + sandals everyday)
Cons
Large emphasis on learning ins and outs of poorly documented, massive proprietary software, limited programming done compared to other tasks
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Channel program needs to be fine tuned
Channel Development Director (Current Employee) –  Gaithersburg, MDMarch 9, 2017
Good company provides excellent compensation and benefits; however difficult to perform your job when there is no Channel Partner program in place. Often there is lack of communication between departments which results in duplication of efforts.
Was this review helpful?Yes 3No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work environment with a ping pong table in your head
VOIP Support Engineer (Former Employee) –  Spring, TXMay 11, 2016
Hostile Work environment...A company without professional managers, run by all techy arrogant, petulant, confrontational geeks. I can't believe I worked there for as long as I did. If you like being put down when you ask a question...in a short wearing, non shaving, frat house...have at it.
Pros
Cloud hosting has a future
Cons
Who wants to hate to go to work
Was this review helpful?Yes 12NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent environment for sales, engineering and marketing professionals
Regional Vice President of Sales (Former Employee) –  Gaithersburg, MDFebruary 3, 2016
BroadSoft leads the industry in providing UCaaS (Cloud) telephony to business and residential subscribers.

Removing the barriers of cost and complexity for business of all sizes, BroadSoft solutions operate in Network Service Providers or other Cloud Services companies to replace the company PBX, resulting in cost savings and additional services.

Employees become more productive and IT staff return to more rewarding tasks as a result of these deployments.

BroadSoft executive leadership is savvy and responsive to the market requirements and the company aggressively and fairly rewards it's sales, engineering and marketing staff.
Was this review helpful?Yes 1No 6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and relaxed work place
Sr. IT System Administrator (Current Employee) –  The Woodlands, TXFebruary 19, 2014
Very casual wear, close personal relationship with co-workers,
Was this review helpful?Yes 8No 22Report

Want to know more about BroadSoft?

Ask a question

See more BroadSoft reviews

You may want to try:

Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at BroadSoft. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 10 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
4.4
Job Security/Advancement
2.9
Management
3.1
Culture
3.1