Standard cubicle style office, constant stream of diverse work, relaxed and independent work culture..
Junior Tier 3 Engineer (Current Employee) – Richardson, TX – April 6, 2017
The goal of the job is to resolve tickets.
This process involves taking a problem ticket and:
1. Analyzing the problem,
2. Setting up a Unix VMs running the company's software.
3. Configuring the software in such a way to replicate the problem.
4. Fixing the problem and testing the problem fix.
5. Following the internal patching process to create and release a patch.
6. Closing the ticket.
The codebase is absolutely massive and the organization supports all of it, so the problems you get to solve are always changing. The job also requires constant interaction with developers and other engineers to learn about the system. Amassing knowledge of the how the company's software increases your value to company in this role, therefore the job security is great.
After working in the role for a while, you are placed in a weekly callout rotation.
The manager is a very relaxed, knowledgeable, and nice fellow. He works as hard solving problems as the engineers he manages.
The company culture is relaxed, giving freedom to work from home but encouraging coming in to the office to facilitate working with others. Standard daily work has no strict deadlines. There is also free coffee.
'The dress code is very casual as you can wear shorts and sandals everyday.
Work from home, good benefits, great job security, casual work environment (shorts + sandals everyday)
Large emphasis on learning ins and outs of poorly documented, massive proprietary software, limited programming done compared to other tasks