sr.customer service representative (Current Employee) – Rye brook, NY – October 31, 2014
This environment is too laid back.management style is poor and unprofessional even giving way to too much favoritism. Needs to spend more time on training and helping to resolve customer issues. Due to this the customers detect the unprofessionalism when it extends to their poor service that goes beyond customer service. This company is also very slow on advancement and not competitive in salary as an incentive to very hard working and productive employees. They frequently allow the professional and intelligent to easily walk away from their company therefore the turnover rate Is tremendous and frequent In the ryebrook, ny office. People are underpaid and underappreciated.
ammenities in the building, gym, cafeteia and friendly employees.
Extremely overworked and underpaid. Oppressive managers.
Senior Total Solutions Manager (Current Employee) – Vienna, VA – September 19, 2013
Was handed 150 broken accounts. Every day I have to deal with angry customers who are leaving because of poor service and high prices. Swamped by customer problems that are difficult to fix. Constantly hounded by management blaming me for customers who leave. Endless reporting to management saps my time and energy. I have to describe in excruciating detail why customers are jumping ship. No opportunity to earn commission. I get paid for earning new revenue. Impossible when customers are cutting costs and leaving. I get penalized for revenue loss which is on the rise. I work 60 hours a week for very low pay and no commissions. Always dealing with angry irate customers. Very high stress and abusive managers. My advise is to go somewhere else to work. I can't wait to leave.
Poor health care benefits. Stressful work environment. Poor compensation.
Technician (Current Employee) – NY – December 13, 2013
As a 10 year employee, I can say its been a waste of time. No pension, no 401k match, no raies, last 2 were less than 50 cents an hour (gee thanks) Poor health benefits that change every year only to get worse, poor management team who couldnt care less and do NOT support the staff, they give you days off but reprimand and write you up for using them . Everything here is getting outsourced to the Philippines. Customers hate this company and take it out on you. Stay far away from Broadview! I cant believe how far its gone down the tubes in the last 10 years.
Tier 2 Lead Support Provisioner (Former Employee) – New York, NY – March 10, 2014
My former co workers were a pleasure to work with everyday. The work load and pay are not compatible. You spend the majority of your day defending your work and having more responsibilities placed on your with no compensation or incentives. Upper management is clueless to the everyday needs of the employees on the front end. Customers feel the tension between upper management and the front end employees
Sales TSM (Former Employee) – NYC – March 12, 2013
Company claimed bankruptcy in 2012. Somehow managed to pull through. Sales people come and go in 3 months. Most get fired for not being able to sell to quotas that are too high. No training at all. Poor management at every level. Benefits are very expensive with high deductibles. Run away...
Account Executive Level 2 (Former Employee) – New York, NY – December 7, 2015
Co-workers pleasant to work with. typical day cold calling, knocking on or calling 50 plus clients. Learned how to get past any gate keeper and sell to anyone. Management experienced most enjoyable part $5k-10k monthly bonuses checks
Account Executive (Former Employee) – NYC – February 4, 2014
The base salary and allowances aren't bad... but no one sells anything. The product and service are terrible.. It's a highly competitive marketplace to begin with, but BVN makes it nearly impossible to succeed. The only people who do well here are immoral hustlers.
Senior Repair Voice Repair Tech / Data Tech (Former Employee) – New York NY – April 30, 2015
Never really could say anything bad about this company went I was there. Management treated me nice and the people was really nice. I got the training that I needed even if you didn't know all you had to say you didn't know and they would get you the training you would need. The only bad thing was because of the type of business the company was always being brought by another company which resulted in layoff.
Sales Director NYC (Current Employee) – New York, NY – July 5, 2012
With a professional sales, marketing and management career of nearly two decades, I possess the talents, abilities and experience that gets business done. From my time on Wall Street to my current IP Based & Managed Services sales career, I have consistently excelled and performed amidst the most challenging of circumstances and have successfully negotiated through scores of seemingly impenetrable obstacles
Competitive products, good benefits and great employees
Director (Current Employee) – King of Prussia, PA – May 23, 2014
A typical day at Broadview is busy. You have the opportunity to work on lots of different projects as the company continues to adopt new technologies and methodologies to improve sales and the overall experience of customers.
Everyone is working hard but not over worked. A lot is expected but the pace is acceptable.
The hardest part of the job is getting it all done. As customers evolve and Broadvies does as well, there is always a lot of work to do.
Senior Management is very approachable and friendly (unusual for a company this size).
Services are reliable and the reviews from customers are very good.
Family friendly, adopting new technology, focused on the customer
Ambitious telecommunications company with pleasant office surroundings.
Customer Service Representative (Former Employee) – Rye Brook, NY – May 25, 2012
It has been a while since I worked at this company and there have been some significant changes since I left. When I was hired it was in a growth mode and the senior management was progressive in its approach and culture building. The training department was awesome and helped me feel completely prepared to do my job. Unfortunately the immediate supervisors were totally ill-equipped, untrained, and very ineffective as supervisors. In addition processes were not smoothed out so from day to day there was no set procedure to address customer needs or resolve issues. Thus a typical day was very frustrating. I learned how telephone service re-sellers operate. The hardest part of the job was not having a supervisor who could coach and develop me. The most enjoyable part was that rewards were made available if we received compliments from the customers. I won my first ipod shuffle as a result of how I resolved a customer's issues.
tangible rewards, beautiful office surroundings and building, great lunch room.