This environment is too laid back.management style is poor and unprofessional even giving way to too much favoritism. Needs to spend more time on training and helping to resolve customer issues. Due to this the customers detect the unprofessionalism when it extends to their poor service that goes beyond customer service. This company is also very slow – more... on advancement and not competitive in salary as an incentive to very hard working and productive employees. They frequently allow the professional and intelligent to easily walk away from their company therefore the turnover rate Is tremendous and frequent In the ryebrook, ny office. People are underpaid and underappreciated. – less
Collection Specialiost (Former Employee), New York, NY – September 3, 2014
Pros: over 8 years of experience
Cons: entry level excel due to working with internal systems but currently taking a excel course
My day conisist of calling customers with out standing balances on overdue invoices, The hardest part of my job was when i had to interrupt a customer service due to non payment , The most enjoyable part was exceeding my limits and pleasing my supervisor by meeting and beating all deadlines , I learned as a Collection Rep that you need to have patience – more... be organized and follow up with your customers in order to be sucessful .What I do have is the ability to learn quickly and pay close attention to detail, If I'm given the opportunity and the right mentor I can do anything. – less
Sales (Former Employee), Rye, New York – July 22, 2014
Pros: casual attire
Cons: no advancement, poor management, not professional
This place is too laid back. NOT professional and they do NOT appreicate they're employees like they should. Bosses are lazy and employees will throw you under the bus real quick. Good place to work if you just want to be lazy and not have someone down back.
Competitive products, good benefits and great employees
Director (Current Employee), King of Prussia, PA – May 23, 2014
Pros: family friendly, adopting new technology, focused on the customer
Cons: under resourced
A typical day at Broadview is busy. You have the opportunity to work on lots of different projects as the company continues to adopt new technologies and methodologies to improve sales and the overall experience of customers.
Everyone is working hard but not over worked. A lot is expected but the pace is acceptable.
The hardest part of the job is – more... getting it all done. As customers evolve and Broadvies does as well, there is always a lot of work to do.
Senior Management is very approachable and friendly (unusual for a company this size).
Services are reliable and the reviews from customers are very good. – less
Total Solutions Manager (Former Employee), New York, NY – May 20, 2014
Cons: low base
Great place to work with some working knowledge of business communications. That along with a great mentor and coach. If these two things are lacking success at his company is slim to none in a sales role.
Tier 2 Lead Support Provisioner (Former Employee), New York, NY – March 10, 2014
My former co workers were a pleasure to work with everyday. The work load and pay are not compatible. You spend the majority of your day defending your work and having more responsibilities placed on your with no compensation or incentives. Upper management is clueless to the everyday needs of the employees on the front end. Customers feel the tension – more... between upper management and the front end employees – less
Great place to work, good coworkers, and strong management.
Provisioning Specialist (Former Employee), King of Prussia, PA – February 25, 2014
A typical day at work was always varied by the many different tasks alloted to me for toll free orders, account codes, and numerous request from the Sales, Technicians, Customer Service, Enterprise Service Group and Project Managers. Webinar Training was available for training purposes. Management made monthly reviews and scored our actual work. I enjoyed – more... working with my co workers. Many urgent requests had to be worked constantly. Broadview gave us many fleece jackets, gym bags, and umbrellas as gifts. Also we had regular Company luncheons and periodic Company meetings. – less
Corporate Sales Operations Specialist (Former Employee), Rye Brook, NY – February 13, 2014
Pros: managers, over all feeling of accomplishment, flexable, understanding the needs of there employees
I worked for Broadview Networks 1 month Shy of 8 Yrs. They were always Fair and provided room for advancement. I enjoyed my managers and co-workers tremendously. Personal growth has always been important to me and I appreciated that Broadview encouraged that.
Account Executive (Former Employee), NYC – February 4, 2014
The base salary and allowances aren't bad... but no one sells anything. The product and service are terrible.. It's a highly competitive marketplace to begin with, but BVN makes it nearly impossible to succeed. The only people who do well here are immoral hustlers.
Technician (Current Employee), NY – December 13, 2013
Cons: see above
As a 10 year employee, I can say its been a waste of time. No pension, no 401k match, no raies, last 2 were less than 50 cents an hour (gee thanks) Poor health benefits that change every year only to get worse, poor management team who couldnt care less and do NOT support the staff, they give you days off but reprimand and write you up for using them – more... . Everything here is getting outsourced to the Philippines. Customers hate this company and take it out on you. Stay far away from Broadview! I cant believe how far its gone down the tubes in the last 10 years. – less