Extremely overworked and underpaid. Oppressive managers.
Senior Total Solutions Manager (Current Employee) – Vienna, VA – September 19, 2013
Was handed 150 broken accounts. Every day I have to deal with angry customers who are leaving because of poor service and high prices. Swamped by customer problems that are difficult to fix. Constantly hounded by management blaming me for customers who leave. Endless reporting to management saps my time and energy. I have to describe in excruciating detail why customers are jumping ship. No opportunity to earn commission. I get paid for earning new revenue. Impossible when customers are cutting costs and leaving. I get penalized for revenue loss which is on the rise. I work 60 hours a week for very low pay and no commissions. Always dealing with angry irate customers. Very high stress and abusive managers. My advise is to go somewhere else to work. I can't wait to leave.
Poor health care benefits. Stressful work environment. Poor compensation.