Ambitious telecommunications company with pleasant office surroundings.
Customer Service Representative (Former Employee) – Rye Brook, NY – May 25, 2012
It has been a while since I worked at this company and there have been some significant changes since I left. When I was hired it was in a growth mode and the senior management was progressive in its approach and culture building. The training department was awesome and helped me feel completely prepared to do my job. Unfortunately the immediate supervisors were totally ill-equipped, untrained, and very ineffective as supervisors. In addition processes were not smoothed out so from day to day there was no set procedure to address customer needs or resolve issues. Thus a typical day was very frustrating. I learned how telephone service re-sellers operate. The hardest part of the job was not having a supervisor who could coach and develop me. The most enjoyable part was that rewards were made available if we received compliments from the customers. I won my first ipod shuffle as a result of how I resolved a customer's issues.
tangible rewards, beautiful office surroundings and building, great lunch room.
very un-empowering atmosphere.