Inbound and outbound English or Spanish call center.
Assisted the customer with any issue on their accounts by opening or closing checking or savings or retirement accounts. Plus help on debit card or reviewing the account before taking any loans applications for auto or personal or home equity and mortgage accounts.
Heavy data entry customer information to create accounts and mail out application and letters for their signatures.
Educate plus cross sale all bank products.
I had fun at my job by building the rapport actually had customer continuously calling back when they wanted a new product or needed resolution to issues. Coworkers sitting around me learn by listening to my calls to ask for the business and I love being used to set an example for them to follow.
The hardest part of the job was being told 5 minutes before leaving for the day to stay late. Instead employees should have been told ahead of time to make after work arrangements.