Practice Support Assistant, Battle Creek, MI - July 21, 2015
A typical day at work in my practice involves answering phones/scheduling talking things over with patients such as if their meds are ready. Sometimes listening to complaints about their meds. Checking patients in at a timely manner. Making referrals for patients. Following up with patients to see if they've made their referred appointments. We also process drug screening tests to make sure patients are taking their controlled medicine like they should be. We deal with some irate patients when we cut them off their meds due to not taking as prescribed or not at all. My direct manager does a great job at trying to accommodate my needs on a daily basis and works with me when issues arise. She's a team player and family oriented and that's what makes a great manager to me. My coworkers would agree, we all have a good staff here and that helps with are everyday work schedule. The hardest part of the job is dealing with patients that are addicted to their medicine and are in the process of being weaned off their meds. They can be pretty irate with the staff here but all in all we're trying to help them get better without unnecessary medicine to get them through life. Also now that our private practice was bought by Bronson they have more rules that we slowly find out that seem to threaten employment here. Bronson buys a lot of practices to make their organization bigger but not always better. I believe the only people who win in these kind of deals is Bronson and the Doctors. The other staff seem to suffer with their new rules. The most enjoyable part of my day is that I get to leave work at 4:30 and we get lunches from drug reps 2-3 times a week. I work with great people and I love to meet new patients who are going through tough health times in their life and to let them know it's only temporary.