Pros: unable to respond as this was not observed.
Cons: Chaotic, unprepared management, .such a tragic occurance for a place with a (prior) excellent reputation.
Don't intentionally want to be negative, however, the truth is just that - the truth.
At one central Oklahoma facility, the administrator made a 9:00 a.m. appointment to meet with me and did not come to work until 10:26 a.m.
Then, this person argued that she had not EVER spoken with me. At that point,, I reiterated the conversation.
She never agreed that she had indeed conversed with me but surely quit arguing the fact very quickly.
With management such as that, what might the quality of care be for the residents?
What a shame.