Dinning Room Server (Former Employee) – Potomac, MD – August 14, 2017
Unpleasant environment... Most of the time the servers plate the main course and desserts. Always running out of something in the menu. There are arguments among servers,caregivers, cooks and residents. No proper server training.
Server (Former Employee) – Southfield, MI – November 22, 2017
Brookedale is pet friendly. Working with the elderly and disabled as a server give you the extra push you need to make sure to give good customer service because they are very precise with their needs.
Free lunch, time and a half, double time, holiday pay
cook (Former Employee) – Sarasota, FL – November 21, 2017
Management will do whatever it wants to save a buck, including letting employees go at will for no reason. Managers are untruthful and self-serving. Employee culture is therefore also poor. I worked harder than anyone else in my department, and I was nevertheless treated very unfairly. I feel like I wasted years working there--all for nothing. I don't feel that the residents are properly taken care of, or that management is supportive of staff. It is all about the institution's bottom dollar, which comes first before employees or residents. I would never recommend that someone apply for a job there, or to put a loved one in a Brookdale facility. No integrity.
Resident Assistant (Former Employee) – Salinas, CA – November 17, 2017
It started out good. But you have coworkers that are rude. They constantly talk down to you and treat you like poo. Then run to management before you can to make it seem like you're the bad guy. I loved the job and how happy my residents made me, but can't be happy with people breathing down my neck.
You will fall in love with the residents.Management is HORRIBLE!!. Management will throw you under the bus to other co-workers.The pay is bad, no bonuses. Everyone wants to be the boss.The ED has no voice. She pushes her management team up to address the workers. They will tell you full time, every other weekend off. But soon as you start. They schedule you everyday. If you don't address it. Management won't answer phones. Will than tell you,you can't call out. Or you will be fired!!!! You could work with them,& they will treat you wrong.They have a high rate of ppl coming & going from the time I started. To the time I left. Also, they will put in a bad word for you. If you put them down for a reference.. but will tell you "SURE WE WILL GIVE YOU A GREAT", REFERENCE.. Residents pay a heft fee to live there,but their monies are being split between management. & Management under pay the co workers.but to some co workers they offer a .50cent raise.
Resident care associate (Former Employee) – Onalaska, WI – November 15, 2017
Brookdale was by far my favorite job I have ever had. The residents sure know how to make you feel wanted and put a smile on your face everyday as you do the same for them. working at brookdale made me realize how much of an impact I am on peoples lives.
Health and Wellness Director/Director of Nursing (Former Employee) – Russellville, AR – November 14, 2017
I fell in love with the elderly population and with my job and co-workers. The manager was the problem. Very inconstant with staff and residents. Also, you wear alot of hats in the job i had and the pay was not even close to the level it should have been.
Volunteer (Former Employee) – Northridge, CA – November 13, 2017
I only worked there as a volunteer so I can't really comment on being employed there. However, everyone who worked there was friendly. I spent time just talking and hanging out with the residents there.
RN Case Manager (Former Employee) – Akron, OH – November 12, 2017
I had a terrible orientation. There was not enough help, they were short staffed & my immediate supervisor had upteen things to do and was not physically present a lot. She was a working supervisor who spent much time traveling to different Brookdale communities in different counties. I had little support from upper management.
Cook (Former Employee) – Seattle, WA – November 11, 2017
Brookdale is the worst company. They take advantage of seniors by making promises they can't keep. They are only concerned about market share price. They mete out very, very little of their income to keep the communities working at a safe level. At my community, they needed a written signature for any purchase over $100. Ridiculous! We had to go two years with a toaster that only toasted one side, they would not authorize us a new toaster until after two years of begging. The residents complained. Then, being an Emeritus community, they took away all our time saver products that the residents loved: frozen steaks that were delicious, frozen pies that were every bit as good as scratch, and especially potato pearls. We had to make all the side dishes from scratch, being only one cook, I had to make two entrees, two starches, two veggies, two sauces, salads, rolls, desserts, all by myself--the dietary aide had to monitor 24 tables(!!) by himself--serve juice, take orders, wash the dishes, bus the tables and reset the tables. Unbelievable. Brookdale makes totally unreasonable demands, and then denies the resources to accomplish the goals. Especially the "anytime dining" concept with only one cook. So if someone comes in and asks for a meal in the middle of prep, that's something that cannot get done. And then Brookdale expects the DSD's to work also doing menial tasks and gives him a stupid amount of paperwork with stupid requirements, like taking temps of everything in the walkin every two hours, taking temperatures of the equipment every two hours, measuring the parts permore... million of the sanitizer every two hours. RIDICULOUS!!! Then after five years of hard work, I was rewarded with an hours cut equalling about $250 a month. Then the DSD asked me to clean more after cutting my hours so we would look good for state inspection. I said no, then I quit. Horrible, ruthless company and I feel so bad for the residents. Very low pay, low hours, too many tasks for the position, unrealistic expectations, high-cost high-deductible high out-of-pocket insurance making it unusable, low morale, no teamwork, management isolates from labor, not enough caregivers, not enough nurses, not enough cooks, not enough dietary aids, no bonuses, pitiful, insulting 2% raises, no fun, no challenge, difficultless
A paycheck and a parking space.
Sub-standard everything: pay, medical insurance high-cost high-deductible, low morale, short staffed, they get very angry when you call in sick
Server (Former Employee) – Seminole, FL – November 10, 2017
Its a good first job but do not plan to stay there especially as a server. I worked there several years ago so I am sure a lot of things changed (I hope). The pay is laughable and very gossip fueled environment. Perhaps its a fun environment for teen but as an adult it can get annoying.