Brookstone Employee Reviews

Found 457 reviews matching the search
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Typical retail sales
Sales Associate (Former Employee) –  Roseville, CAJuly 14, 2017
Worked during the recession. Customers were saving money rather than spending and that made all sales look bad. I sold the only massage chair in a 6 month period when managers were supposed to sell 4 per month. Coworkers and managers were nice. Some teenagers come in near close and always mess around with the products/displays.
Pros
Incentives for selling certain items.
Cons
Coporate did not understand the economy being in a recession
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Retail at its most basic
Assistant Manager (Former Employee) –  Bridgewater, NJJuly 12, 2017
General policy and procedure run this place. Management creates unreal expectations and the higher ups will not accept low numbers ever. You have to make sales but are at the mercy of people walking into the store. You must be sales aggressive and they are changing the way sales are done almost weekly so there is no time to adjust.
Pros
Cool toys to play with
Cons
Hard core sales and MANY hours of dullness
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Productive and fun
Second Assistant Manager (Current Employee) –  Murray, UTJuly 12, 2017
Funnest job ever! Playing with the gadgets to sell them is a blast, the team is a blast, especially the management. There is great opportunity in the company to settle down there or add to your resume for later in life
Pros
work life balance, fun, flexible
Cons
pay could be better, wish they had full time available
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Brookstone
Assistant Manager (Current Employee) –  Seattle, WAJuly 11, 2017
With an always evolving internal structure, it's both easy and difficult to advance within this company. Sales are as one would usually expect in a retail environment as well as management attitude towards their coworkers has been cordial, but businesslike. They expect greatness from their employees, which can be difficult in a low price point location vs a high volume location, but if you love dealing with a fast paced lifestyle, it's for you!
Pros
fun, full of gadgets, chance to see upcoming items
Cons
hard to sell at times, unstable corporate hierarchy, some shady employees
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Tech based retail store
2nd assistant manager (Current Employee) –  park meadows mallJuly 6, 2017
fun atmosphere, reasonable potential for advancement, great products with lots of opportunity to try them out, definitely customer service based, loved making peoples days with the right products.
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No advancement
2nd Assistant Manager (Former Employee) –  Honolulu, HIJuly 3, 2017
Yes, Started as assistant manager, but there was no room to advance rather. only 2 stores in Hawaii made t very difficult to advance any farther. However, job security was stable.
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fun work place
Stock room Manger (Former Employee) –  Atlanta, GAJune 30, 2017
there's no such thing as a typical day at work everything is fun fast paced and exiting you can't miss a beat you would love working here great management and awesome coworker
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A great place to work!
Customer Service Representative (Former Employee) –  Livonia, MIJune 29, 2017
At Progress Electric I learned a lot about the trade. I was able to work as part of a team but also independently at times. Management was encouraging, supportive, and, flexible.
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Not too bad
Sales Associate (Seasonal) (Former Employee) –  Brandon, FLJune 29, 2017
This was my first job so I didn't know anything coming into this. I'm not good at selling things so it was hard for me to meet the specified amount and deadline to sell the products, but my co-workers were so much fun and you can play with the toys and gadgets they have.
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Productive and fun
Sales Associate (Former Employee) –  Hoover, ALJune 23, 2017
For a while it's fun because you can play with the toys but then after a while it gets boring because no one really comes in and shops for the items that's in there because it's so expensive.
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Fun place to work but out of touch upper management
2nd Assistant Manager (Former Employee) –  Troy, MIJune 21, 2017
I worked for Brookstone for 4 years and saw the decline of the company in terms of product quality and innovation. The customer service center is just as frustrating to use as an employee as it is for customers. Products have dropped off in quality and the Brookstone brand is just not as reliable as it used to be. Employee benefits and perks have also taken a hit and the "contests" for earning prizes or extra money are a complete joke now. It was a great experience and I learned a lot about selling and customer service but this company is not headed in the right direction anymore.
Pros
Good pay, fun workplace environment, relaxing
Cons
Out of touch upper management, lengthy and frequent floorset changes, disorganized instructions from corporate
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Brookstone just a job to solve issues while you find something better
Sales Associate (Current Employee) –  Orlando, FLJune 21, 2017
Brookstone only cares about numbers. Not a job to stay for a long term ,Pay is minimum,hours are short unless you sell and meet goals. Promotions only to top sellers and lack of hours for those that don't meet individual sales or get terminated. Management is good to put team down if Yearly sales are not done. To much job politics and even if you make goals as a part timer hours would not be provided unless someone goes on vacation and always on call if part timer. Horrible company to work for,it's just a temporary job in the mean time while gaining experience and look for a better opportunity !
Pros
Discounts are 30%, Learn about products, Learn how to sell, Play with gadgets and Weekly pay
Cons
No health insurance (part timers), No advancement unless you out sale, No commissions, Cheap, Lack of leadership, Raises are yearly, Individual sales instead of team sales, Management gets bonuses, Management are unorganized
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Great Co-Workers
Sales Associate/Cashier (Former Employee) –  Denver, COJune 20, 2017
Everyday was pretty much the same at Brookstone. The regional manager would occasionally come into the store and tell us what was changing. Very laidback and relaxed environment. The busiest it would get was the holidays.
Pros
Management
Cons
Change in management
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So much fun working here
Retail Associate (Former Employee) –  Aventura, FLJune 13, 2017
Brookstone was so much fun. You get to hands on play with the items you sell. Music was always playing in the store and different toys and objects circulating the store.That was the store everyone wanted to come into.
Pros
So much fun playing with the items we sell
Cons
Never had hours
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Fun Workplace
Stock Associate (Former Employee) –  Temecula, CAJune 12, 2017
It was my first job and was a great first job. The store was small and easy to handle, which helped me in the long run. With all of the cool and exciting products on display at the store, it was never a dull day at Brookstone.
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Productive and Fun workplace
Seasonal Sales Associate/Cashier (Former Employee) –  Staten Island, NYJune 10, 2017
Retail experience of standing and greeting customers at the entrance. Assisted customers in choosing products. Products in store are awesome. Employees are very helpful. Management is kind and easy going. Just do your work and try your best to make sales. You'll have fun in the process.
Pros
Helpful Employees, great products, easy going
Cons
too much standing
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Brookstone The Life of Tech
Sales Associate/Second Assistant Manager (Former Employee) –  Hollywood, FLJune 9, 2017
Mostly what you will have to Learn is the points of selling new Technology To People. From Drones to New concepts on Pillows to a Cocktail mixer and learning about new technology
Pros
Fun work enviorment
Cons
Personal massager
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Shark mentality
Sales assistant (Former Employee) –  Orlando, FLMay 31, 2017
Very shark minded. Get the sales no matter what. Sell them whatever you can. Doesn't matter if the customer needs the items just get them to buy it. If you don't make your individual goal you will be terminated.
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Great place to work
Assistant Store Manager (Former Employee) –  Trumbull, CTMay 30, 2017
Costumer friendly environment with A lot of innovated Gadgets . Great place to use your customer service and face to face retail experience, and they pay you your worth.
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Brookstone Headquarters
Manager (Former Employee) –  Merrimack, NHMay 30, 2017
Very challenging environment due to lack of company profitability, no resources, aging infrastructure with no capital investments to improve, thus most processes are overly burdensome and manual. Very shaky job security with regular position eliminations and reductions in force. Overall company culture is profoundly negative and pessimistic, which is too bad, because it used to be a great brand with lots of talented people.
Pros
Compensation Package was fair.
Cons
job security, unstable executive team, outdated infrastructure
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Overall rating

3.8
Based on 458 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.6
Culture
3.8