Very good team work and work environment. Management and co-workers were open to proposed process changes. The most enjoyable part of the job was to see 300% increase of shipped products to the customers.
Representative (Former Employee) – Bridgewater, NJ – June 16, 2016
With a dedication to product quality and excellent customer service, Brother International Corporation, the US subsidiary of Japan-based Brother Industries Ltd., is committed to an At Your Side philosophy with its customers, business partners and colleagues.
Different challenges each day which made the job interesting
Training Coordinator (Former Employee) – Bartlett, TN – April 5, 2016
The job was different each day, because there were so many things as a trainer that would arise. The co-workers were close knit and helped each other in any way possible. Some individuals are not the best leaders.
Unix System Administrator / Storage Administrator (Former Employee) – Bridgewater, NJ – February 29, 2016
Brother is a 50+ year old company with a management structure that has been relatively static for most of that time. Most mid-tier and upper level managers have been with the company for over 20 years and still make decisions as if the company was a "Mom and Pop Shop". Upper management makes decisions too slowly and often too late for full effect. There is evidence that Brother is working to change this, but is again implementing changes too slowly and with lesser effect. This has demoralized much of the newer employees and increased new employee turnaround. It is going to get worse before it gets better for Brother. If they manage to complete their 'purge' within the next two years, they should be able to reverse their downturn and become a more positive work experience.
Brother was once a family type company that grew along with it's employees. Within the past 2 years Brother has changed and longtime loyalty is no longer recognized. If you have been with the company for more than 5 years you are considered dead weight and you are targeted to be dismissed.
Director of Finance (Current Employee) – bridgewater, NJ – October 5, 2015
Nice company and work environment. Changes and push for goals might impact efficiency and company culture. Goals might not be realistic without a reasonable plan and with committed staff. Work-life balance an issue.
Nice company, environment
Constant changes in personnel impacts business, leadership needs better definition
District Sales Manager, Western Region (Former Employee) – So.Cal – August 19, 2015
SMB Focused Print Manufacturer, transitioning to the Multi-function print solutions space. Great Brand recognition, well known in office space but channel struggles to maintain margin has been difficult
Data Representative I (Former Employee) – Bartlett, Tn – June 10, 2015
I loved working at Brother, they are good to their employees and they offer great benefits. The departments always worked as a team. Coworkers were family, we took care of one another. There was really no hard part of the job. I truly loved my job there. Over the course of the years, there were many changes to the department, always cross training fellow associates, so we were always learning something new, that way when your fellow associate couldn't be there you could fill in. Like I said team players we were! Miss them one and all.
Temp (Former Employee) – Bridgewater, NJ – May 18, 2015
Brother has gone through changes and is in the process of improving how things are done. The CEO is passionate about keeping his employees happy. There needs to be some mgmt. training as the management styles in some areas are not always up to par with current management updated styles.
Credit Administrator (Former Employee) – bridgewater – April 7, 2015
Arrive- Run orders hold report, to release orders on hold contact credit risk for account unable to release make phone calls/emails/FAXES for payment promises for orders currently on hold. research checks/contact customers regarding checks received without remittance, to see how customers would like payments applied. support of over 400 accounts as a S.P.O.C (single point of contact)respond to multiple request via email regarding daily operations including: miss /duplicate shipments, short/over payments, chargeback deductions on accounts, damaged shipments, tracking of packages, credits/debit on account requests, name/address changes, escalated request from other departments that did not complete tasks. noting accounts that I receive written emails regarding payment statuses. process adjustment request using in-house system to have a debit or credit issued to account, including all research documents that are required to be attached for approval of credits. I usually take a lunch if any time left. I learned how to organize to fit everything in my day. Management has very little to do with your day to day, sometimes you may need a signature from them. Everyone had their own accounts, so no time to talk really. the hardest part was leaving the desk, because you probably receive 20 emails every 5 minutes. If you go to a finance meeting, forget it, you will be playing catch up after. the most enjoyable part of the job was building relationships with your account. I love talking to people.