Pros: own phone, close to shopping, no traffic
Cons: short lunches, no real training
Run orders hold report, to release orders on hold
contact credit risk for account unable to release
make phone calls/emails/FAXES for payment promises for orders currently on hold.
research checks/contact customers regarding checks received without remittance, to see how customers would like payments applied.
support of over 400 accounts as a S.P.O.C (single point of contact)respond to multiple request via email regarding daily operations including: miss /duplicate shipments, short/over payments, chargeback deductions on accounts, damaged shipments, tracking of packages, credits/debit on account requests, name/address changes, escalated request from other departments that did not complete tasks.
noting accounts that I receive written emails regarding payment statuses.
process adjustment request using in-house system to have a debit or credit issued to account, including all research documents that are required to be attached for approval of credits.
I usually take a lunch if any time left.
I learned how to organize to fit everything in my day.
Management has very little to do with your day to day, sometimes you may need a signature from them.
Everyone had their own accounts, so no time to talk really.
the hardest part was leaving the desk, because you probably receive
20 emails every 5 minutes. If you go to a finance meeting, forget it, you will be playing catch up after.
the most enjoyable part of the job was building relationships with your account. I love talking to people.