The Front line staff had their best interests in mind,
Learner Support Specialist (Former Employee) – Phoenix, AZ – October 12, 2017
The Front line instructors and Learning Resource Manager was as open as possible to the students made them feel welcome and they could be successful once they applied themselves.
A typical day for the Learning Support Specialist started at 7:20, Survey the computer technology in the rooms, then return to the Resource Center to run the "overdue list from the InterLibrary Circulation manger, and be ready to provide moral support to students that could be ready to give up but really needed a supportive member of the faculty to "be there" for them. The most enjoyable part of this position/ job was the ability to feel the appreciation of the students who didn't understand what was being asked of them, and they truly appreciated the support the specialist provided to them.
The most challenging part of this job was providing the support the students needed while staying compliant with the guidelines from management.
What I learned from this position is the appreciation of the hardships of the students and how to properly support their needs., and the instructors needs.
Balance of life needs of the permanent staff
multiple roles assigned to permanent staff