MBAs all over the place from all walks of life except gun related fields. No experience in supervision, just do as I say regardless of the potential outcome. No performance reviews because they wouldn't matter anyway as you only get a cost of living increase, no pay for performance because performance makes no difference. Personality issues abound between thin skinned managers and boy are there a lot of them. Not enough time in the day to handle all the customer issues created by slogging computer systems, misleading web content and lack of any firearms knowledge by the majority of employees. Yearly 3rd quarter layoffs of beneficial employees but the favorites and those who know how to manipulate an Excel spreadsheet are retained forever. No longer the place to go for gunsmith tools or firearms knowledge go elsewhere for better service and answers to questions.
The claim is "we are all family", but doesn't hold water after your first contact with management.