BT Employer Reviews

Young, talented and friendly corporate environment. Great management who support the opportunities to further develop expert skills necessary for a given assignment.

Working in a a satellite office it is difficult, I went through a hard time largely because my bosses were always remote.

This was an old school company that was outstanding to work for prior to IPO and the BT take over. The company was very employee orientated, you were not just a body or number there were concerned about you as a person. They was place to advance the management staff would help advance to either other departments or within the department. I was at this – more... company for 15 years and had planned to be till retirement. After the buy-out of Infonet by BT the company became more corporate and less Family.
All n All BT/Infonet was great place to work. – less

BT and Higgins Basketball Camp allows youth in the community of Harvey, IL to develop their basketball talents and build character from working with other players.

I love looking forward to a challenge in my working environment. The billing department was a bit of a change in the way you work. The amount of work you do is based on orders ready to be billed and some weeks were light and others were a scramble but with time management and proper training we were able to overcome the backlog and overcome the problems – more... and exceed our quotas as a team. – less

Non technical people need not apply. As long as there is a clearly defined path and a signed contract, this company is a good choice.

I enjoyed the work I did at BT as a Customer Service Advisor but towards the end of my employment there it became very micro managed and target driven. Customer service went out the window as you had to answer as many calls as possible in the shortest possible time whilst selling new products and services to customers. The management style is JFDI (just – more... f.... do it) or bullying if you prefer. My co-workers were equally stressed. The most enjoyable part of the job was when you could actually spend time with a customer helping them. – less

I worked for BT for 13 years and decided that I needed a change. The company looks after you very well if you work efficiently and affectively, I had a great salary and benefits (holiday etc) and potentially a job for life.
As with any large company managerial bureaucracy can be over the top as it is a global company and has to deal with a large range – more... of people and problems.
I was an engineer for 11 years which I enjoyed as it was outside and hands on and problem solving was essential. However once I moved into an office role I found myself frustrated and tired of being stuck indoors so I decided that this was my time to try something else. – less

* Learning phase from Other Client - Challenging in KT phase
* Learned the ORT Quality Gates process

 Help improve the success of the ORT process
 Commit to providing the necessary resources, in time
 Deliver to commitments, in time
 Make it easier for others to work with us
 Improve Planning and highlight any risks/Issues upfront
 Highlight – more... Ops resource contention
 Minimize execution overload

* Co-workers are friendly and enthusiastic
* Work life balance
* Interacting with Client, co-ordination with different people and stakeholders

1. Validate the processes and local procedures which have been developed and implemented, and that should operate effectively prior to starting using the proposition with end customers.

2. Validate that service suppliers or third parties are operationally ready to provide the service to customers during the ORT trial phase.

3. Check that the delivered training meets the operational unit’s requirements to support the proposition and that there is a full training plan to support the deployment if required.

4. Ensure the customer experience is not adversely affected by the proposition.

5. Trial the processes involved in supporting the network and service management to include planned works and escalations.

6. Trial the readiness of any third party Supplier/Distributor required in supporting the proposition – less

I receive an email every day telling me my sales figures for the week, what products to focus on ect.
I have no desire to become a manager as i am happy being apart of the team.
my co-workers are very nice indeed, one of the best bits of the job.
The hardest part of the job is to constantly exceed targets.
the most enjoyable part is hitting targets – more... and earning good commission. – less

Check workload, prioritise tasks and execute, periodically check emails, work queues, answer telephone queries. Report any difficulties to management and assist co-workers.

BT is a great company to work for - however promises in a new call centre seem to be pushed aside with hours of work changed at short notice and no rotation of shifts as promised.

i feel i have gained alot of experience in customer service and sales on the phone in this job

I thoroughly enjoyed working for BT directory enquiries. All calls were different. We had type-talk and 195 (blind and disabled directories, where we had to deal with speech impediments and confusion.) We had calls from mobiles coming in on one screen and searching on a second before it was integrated into the system.
Good team that worked through-nights – more... with little turnover. Changing to days, I noticed more staff turnover although still had a good morale.
The transition to inbound sales went smoothly when directories in Sheffield was closed. I personally did not enjoy this side though. The targets and time limits were hard to achieve as I am a people person and not a robot.The staff turnover was very high and morale was non-existent. – less

Working for BT as a Loyalty Agent, has given me the opportunity to enjoy a challenging, rewarding and balanced work life.
The role I performed at BT has given me the opportunity to unify and collaborate all of my customer service skills, rapport building, and performance related enthusiasm, and focus them on providing a great customer journey. This – more... is because of my wealth of experience in dealing with Customers on a one to one basis, Having the skills to listen and engage my customers, and having the ability to build a rapport with my customers as well as fellow employees and managers. – less

A great employer where people are genuinely cared for and career progression is possible.
You are given flexibility
People have respect for each otyher

For such a large company, the organisation is not good to work for. The management keep moving goalposts and are unhelpful when needed.

Having had many different roles, a typical day does not exist.
The experience and the training brought me through the repair of the basic telephone up to fault finding on the most complex switching systems. Good team spirit within the repair groups.
Hardest part was the paperwork and the best was resolving the problems

I worked with BT for over 27 years, with only the move to Guernsey being my reason for leaving.

A normal day at work is getting too depo for 7 you might be on an ongoing job if not you get a new job pack and load up whats needed ie barriers pipe shuttering timber etc and head off to works location , normally working in a 3 man team . have been doin this work for 22 yrs leading teams an bein in teams am happy doin both , no 2 jobs are the same – more... be it the work , safety of the site or public safety . the lads i work allways have a bit of banter goin you need it when its been raining on you allday . its very physical work but i wouldent call it the hardest part , been doing it that long i dont really get fazed by any part of it really . have been up and down the country doin this work thats what i enjoyed but in saying that its also part of the reason i wish to pack it in now and try something different – less