Server (Former Employee), Westlake, OH – December 12, 2012
Pros: family meal prior to shift, great staff
Cons: inconsistant revenue
As a server, I would set up my section prior to the "rush", making sure that everyting was set up correctly and that everything I needed in order to do my job effectivly and efficiently was available. There are several important steps that went into serving. The first was learning the product. If the guests had any specific questions about the entrees, – more... I made sure that I had the answer ready and available. I would take the order, sometimes making suggestions regarding wine or dessert pairing. The order would go in through the central computer system to the kitchen and I would bring out drinks and bread to the guests. If another party had arrived I would start their order the same way in conjunction with the previous guests. The next step would be to pick up the appetizer or entree and deliver it in a timely fasion. Another step is checking in to make sure everything is okay. After their meal was complete I would drop off the check. My station could be as large as five tables with four to six guests at each table. Balancing my responsibilities was paramount to customer satisfaction. I enjoyed the fact that the job kept me on my toes and I very much enjoyed the atmosphere, the guests, and the staff. – less
Productive, good enviroment for working and learning, fun, fast paced
Sous Chef (Former Employee), Southlake & Dallas, Texas – December 5, 2012
Pros: on the job training: pay was great
Cons: sometimes there were outside circumstances that would keep us from getting our full bonus
I don'tthink I ever did nit want to go to work at Buca, it was always fun, even during the busy times, but that is when it was just as challenging as it was rewarding at the end of the day. I had an opportuniy to work with some great staff as well as managers who would always give you a thanks at the end of the day, but if needed would help set a goal – more... for the next shift if we had any issues I learned alot about task managing,which helped me become successful within the company I enjoyed cooking so there were plenty of opportunities when I got to work in stations with the staff, which I felt helped keep a stong bond with us – less
Server (Former Employee), Maple Grove, MN – October 29, 2012
A typical day consisted of providing good customer service, taking orders and delivering food, answering questions regarding the menu, working closely with other wait staff and the kitchen to ensure the restaurant was operating efficiently.
There was many changes in management while I was working there.
Me and my co-workers communicated very well – more... and worked productively together. – less
Ran a flagship store that sat over 750 people at once
Assistant General Manager (Former Employee), Indianapolis, IN – October 19, 2012
Pros: amazing staff, working right down town indianpolis, convention driven
Cons: buca di beppo means "joes basement" so no windows, the only con would be going 60-70 hours a week never seeing the sun
Being the assistant general manager, I was in charge of all front of house opperations. Staffing, ordering, bar opperations, and terminations were just a few of the repsonsibilities I was in charge of. At the time there were over 100 Bucas in the USA and my store was number 4. I took that as a sense of pride and made sure we were always in the top five.
Bartender, Server Trainer (Current Employee), Norwood, OH – September 29, 2012
Pros: co-workers, fun environment
Cons: no overtime, benefits, healthcare
I manage the bar while keeping everything stocked, neat, clean, organized, and help bar guests and make drinks for the entire restaurant. I have learned management, organizational, and multitasking skills. I enjoy working with most of my co-workers and get along with all of them. The hardest part of the job would be doing all the tasks required in a – more... timely manner: getting drinks made, helping guests, keeping everything organized and clean. The most enjoyable part of the job is probably the co-workers. Liking who I work with really helps with the job and makes working more fun. – less
Bartender (Current Employee), Irvine, CA – September 21, 2012
Pros: great co-workers
Cons: bad management
Over time work quality has been on the decline for years, when I first started there it was something you looked forward to going to do, which is unusual. It has become overly corporatized and management treats you like your nothing, I appreciate having a job and I am thankful for everything I have, but I would recommend working somewhere else.
Executive Chef Partner/ General Manager (Former Employee), Pittsburgh, PA – September 10, 2012
DO not manage with a corporate restaurant if you EVER plan to have a "Normal" life at any point. Know what you are signing on to folks, please. You can have great success, or you can not fit the role!!
Server (Former Employee), Whitehall Township, PA – September 3, 2012
Pros: great co-workers
Cons: continuously dwindling benefits, work all holidays, little family time, poor management, hostile corporate environment
At one time, Buca di Beppo was a fantastic place to work, especially for college students or people in need of a second job. The evening hours were attractive, the tips were decent, and the corporate philosophy included loyalty to employees and providing a positive work environment. All that changed when Planet Hollywood bought Buca. Suddenly, the perks – more... that promoted a good environment disappeared. It was little issues at first, but then employees noticed that all the positives disappeared and the negatives started. Buca employees must work nearly every holiday. That includes Christmas, Thanksgiving, New Years, and typically the day before and after. We used to rotate, but soon management made holidays mandatory. The store level managers are typically untrained, not team players and micromanagers - the antithesis of what every management program teaches. Management tends to have their favorite servers, and of course they get the big parties and the high tipping guests. The rest of the employees must scrounge what tips they can get from the rest of the guests.
Buca consists of a good idea, with decent employees, run by self-serving and petty, untrained managers. They are directed by a corporate climate that promotes dishonesty, no employee loyalty, programs that distract from the core mission, greed and a system that blames employees for the poor decisions made at corporate.
My recommendation: don't rely on Buca for a living. If you need a second job, it is easy to make some money there. However, expect to be treated as a servant and if you work hard and do everything they ask, expect to be treated like dirt some more. – less
It made enough money through college. I learned how to deal with people very well. I'm great with multitasking and memory now. It's fun but after 5 years of waiting tables and earning my degree, I'm ready for a professional job.
Server (Former Employee), Cool Springs, TN – August 8, 2012
Pros: example: free lunches, etc.
Cons: example: short breaks, healthcare, etc.
I got to not only wait on small parties, but very large parties as well. This really helped with developing my multitasking skills. I was also responsible for knowing the specials, upselling wine, running food, taking orders, collecting payment, and making sure the customer is always happy.
Once a wonderful organization run by wonderful people but no more
Assistant General Manager (Current Employee), Las Vegas, NV – July 25, 2012
Pros: great food and a great concept for celebratory dining.
Cons: corporate does not care about you one bit. make a mistake and you will be gone.
When I started the company was going through turmoil caused by previous upper management. They made changes to turn that around hiring quality people to make the necessary changes.
Unfortunately because of the economy and under producing locations the company was eventually sold to Planet Hollywood. The atmosphere of the company changed with that purchase.
Upper – more... Management used to really care about the employees with a true feeling of Family. That is long gone and now it is all about what have you done for me today with no value on past performance.
There is no respect for the people that really create the success on the local level. No respect for their opinions with no hunger for the input from the staff that interacts with guests on a daily basis.
Earn a bonus and you will be paid. Eventually! It may be a few months. Do not count on wage increases. Your restaurant may do great business but if others are not then there is no money for your efforts.
If you choose to work for Buca di Beppo go in with eyes wide open. – less
Waiter’s Assistant (Former Employee), Brentwood, TN – June 11, 2012
Pros: free lunch and great co-workers
Cons: listening to the same 4 songs all day
I worked at Buca Di Beppo for a summer and overall I enjoyed it. I really enjoyed working with my co-workers and most of the managers I enjoyed working with as well. I would say the hardest part of this job was mainly physical due to being on your feet for long periods of time. In addition, I would say this job enhanced my communication skills and helped – more... me with team related activities. – less
Hostess, Take-out, Wait Assistant (Current Employee), Brea, CA – June 8, 2012
Since I've been at "Buca" it has been a blast. The management is wonderful and very understanding. The co-workers are a blast to work with. The guest that come in are impressed the way are restaurant works because everything is "family style." At Buca we are a family and i love it.