Buckland Customs Brokers Limited is committed to achieving excellence and quality in everything we do.
As a customer-focused organization, our goal is to understand and anticipate the individual needs of our clients and to provide service that consistently meets or exceeds their expectations.
Several years ago, we implemented a comprehensive Quality Management System (QMS) enabling people at all levels of our organization to become fully involved in achieving our internal quality objectives and enhancing the level of service to our clients.
Since then, we have made continual improvements to our QMS through daily attention to our systems, operations and business processes. This has led to a quality culture where our employees can work efficiently, effectively and consistently produce their best result.
In 1994, Buckland became one of the first customs brokers in Canada to become ISO 9002 certified. Today, we are once again ahead of the pack, having already made the transition to the new ISO 9001-2000 standard a full year in advance of the International Standards Organization's deadline.
This achievement reflects our commitment to achieving excellence and quality in everything we do, and to delivering the highest possible level of satisfaction to our clients.
What is ISO 9001-2000?
The International Organization for Standardization (ISO) is a worldwide federation of national standard bodies, formed in an attempt to harmonize the many different standards of quality in existence throughout the world.
ISO published its first 9000 series in 1987. Since then, ISO 9000 has replaced many of the competing standards and has become the leading symbol of quality in international business circles. The ISO 9000 standard is a set of guidelines and requirements which enable companies to establish, document and implement a quality management system. By quality system, we refer to the structure of the organization, the responsibilities, procedures, processes and also resources needed to implement quality management and ensure a quality service is provided to the customer.
In the past, ISO had a number of different standards: ISO 9001-1994, ISO 9002-1994, and ISO 9003-1994. Now there is only one standard: ISO 9001-2000. ISO 9002 and ISO 9003 have been dropped.
In general, the new standard is more customer-focused than the old standard. While the old standard was also oriented towards meeting customer requirements and achieving customer satisfaction, the new standard addresses this in much greater detail. In addition, it expects companies to maintain ongoing communications with their customers and to measure and monitor their satisfaction on a continuing basis.
The new standard also emphasizes the need to make improvements. While the old standard did implicitly expect organizations to make improvements, the new standard makes this explicit. Specifically, ISO 9001 requires companies to evaluate the effectiveness and suitability of their quality management system and to identify and implement systemic improvements.
Steps We Have Taken ...
In developing a quality management system to meet the new ISO 9001-2000 standard, we have created or modified our business practices to develop, document, implement, monitor and improve each process. Together, these processes form a completely integrated system designed to ensure customer satisfaction at all stages. More specifically, we have taken the following steps:
Improved communications with clients and more clearly identified their requirements. Met identified customer requirements. Monitored and measured client satisfaction. Met all applicable regulatory and statutory requirements. Supported internal communication and provided a quality infrastructure and work environment. Evaluated the effectiveness of our internal/external training. Monitored and measured our operational processes. Evaluated the suitability and effectiveness of our quality management system. Identified and implemented various quality management system improvements. – less–ZoomInfo