I would have loved to work here on a permanent basis
Dependent Audit Team Leader (Former Employee) – Highland Park, MI – August 7, 2015
I Monitored and adjusted Blue Pumpkin for call center staffing needs, Performed service observes and gave feedback within 48 hours of call, and processed confidential information in the system.I learned to coach agents by their characteristics instead doing a standard coaching that I would do for everyone.
Management was fun and very approachable. Co-workers were great,we hung out after work. The hardest part of the job was informing customers they were ineligible for insurance. The most enjoyable part of the job was successfully processing a claim for a customer to qualify for insurance.
Great working environment, team work, co-workers