The team I work on is comprised of some of the most wonderful people I have come across in my career! The team spirit is alive and everyone is focused on our customers and providing them with superior service.The monthly (or sometimes weekly) pot-luck celebrations we have on our team is a valuable tool in getting us together, having a bit of fun and we also use this time as a way to talk with each other about issues we were/are experiencing and it is great to see others share their experience and help each other grow.
Having such a broad client base as I have, there really isn't any such thing as a typical day. There have been many changes over the last year within the company from the President down and this has reinforced to me that forethought and planning are key. I believe that keeping the client as our focus, being mindful of their needs, although challenging during the changes within the company structure, is most important to maintaining client confidence during turbulent times.