Pros: discount meals, enjoyable management and coworkers, recurring guests, dressing as the mascot
Cons: challenging guests, constant smell of food
As a host, my job was involved leading guests to an appropriate table, sometimes based on a specific preference. As a mascot, I dressed into the mascot uniform and entertained families all throughout the dining room on Family Night. As a server, it was my duty to clear finished plates from the table, as well as attend to their requests. As a cashier, – more... I rang up guests for their stay while cashing out the final drawers at the end of the night. As a shift leader, I trained new employees in all four of the previously-mentioned positions, as well as dealt with guest relations, both positive and critical.
While the management and other employees were easy to engage for positive and critical reasons, the biggest challenge was dealing with dissatisfied guests. The challenge was finding a way to help them with their problems if the issue was not manager-related. However, those incidents were far and few between, leading to the best part of the job: dealing with recurring guests. – less