Pros: process checks, customer services phone call - inbound and out bound
Handle customer services inquires from insured and agents, Review accounts for delinquency, process late notices and generate cancellation notices. Process all reinstatement, daily post payment to policy. Prepare correspondence on account that needs special handling. Research disputed accounts balances and review audits on past due accounts. Monitor bankruptcy accounts and maintain suspense files. Review and process refunds requested and all other duties assign.