As an employee coming from banking background, I learned and utilized my previous work and college information, experinces to perform my daily duties. Very similar to banking industrial documentation and updating reports are very critical to business.
ACCOUNTANT / ACCOUNTING ANALYST (Former Employee) – Atlanta, GA – July 19, 2012
Handle customer services inquires from insured and agents, Review accounts for delinquency, process late notices and generate cancellation notices. Process all reinstatement, daily post payment to policy. Prepare correspondence on account that needs special handling. Research disputed accounts balances and review audits on past due accounts. Monitor bankruptcy accounts and maintain suspense files. Review and process refunds requested and all other duties assign.
process checks, customer services phone call - inbound and out bound
Consultant/GL Claim Specialist (Former Employee) – Atlanta, GA – July 11, 2012
Construction Defect claims in multiple states, each with coverage issues. This is a paperless environment with a computer system that is challenging. The operating platform is designed for WC not GL so the GL department must 'adjust'. The system reliability on a scale of 1-10 is about a 6.
Micro-Management by questionable talent. Too many layers of management, all operating from a negative. You can get great results on litigated claims but if you were late on diary it negates your result on that claim.
The most difficult part of this job is the lack of authority and lack of responsiveness from management. Every ROR and coverage denial must be approved but you might have to follow up with management several times for their approval. When you discuss coverage issues with a client on the day the claim is reported but you can't get the written correspondence approved for more than 30 days it starts to look bad in front of the agent and the client. And while you're waiting on several coverage letters for approval more claims are coming through the door that will require more letters. That is a continuing, time-consuming, constant battle and frustration.
The most enjoyable part of the job were the agents, the clients and the nature of the claims. This company has a good product and a great base of agents to sell that product. The clients and employees were deserving of a more qualified management team to service that product.
Number (Current Employee) – Atlanta, GA – August 20, 2012
A typical day at work involves a lot of impossible deadlines and penalties/write-ups for not meeting those deadlines. Management does not appear to be supportive.There is a lot of micromanaging by way of arbitrary rules that do nothing to make the work or the work environment better. Your manager will see a mistake occurring in progress but will do little to help you avoid it. The purpose of management is to supervise, not to throw you under the bus. As everyone is aware that management is difficult, there is a lot of "snitching". This word has been used by management as it relates to other managerss and applies to employees as well. Management does not have your back. The head of the claims department (VP) is rude and difficult. The VP will talk about employees in front of other employees and behind their backs. The VP will yell and scream at you. The VP will swear and be completely disrespectful of you while demanding that you respect others. They also seem to listen to gossip and will take the word of whatever lies a colleague may tell and use it against you, without so much as a meeting or investigation.
There is very little opportunity for growth and promotion. They fire people left and right. In one year, 5 people left the company. That's a lot for a department of 25...
All of the above are facts. You go to work to earn for your families, not to play employment chess with people who do not care if you succeed or fail.
I'm on INDEED to look for a job during my lunch break, if that says anything to you.
vendors, after a 90 day waiting period, you are fully vested with your 401k contributions.