Pros: closes at 3 pm on fridays
Cons: negative and non-responsive management
Construction Defect claims in multiple states, each with coverage issues. This is a paperless environment with a computer system that is challenging. The operating platform is designed for WC not GL so the GL department must 'adjust'. The system reliability on a scale of 1-10 is about a 6.
Micro-Management by questionable talent. Too many layers of – more... management, all operating from a negative. You can get great results on litigated claims but if you were late on diary it negates your result on that claim.
The most difficult part of this job is the lack of authority and lack of responsiveness from management. Every ROR and coverage denial must be approved but you might have to follow up with management several times for their approval. When you discuss coverage issues with a client on the day the claim is reported but you can't get the written correspondence approved for more than 30 days it starts to look bad in front of the agent and the client. And while you're waiting on several coverage letters for approval more claims are coming through the door that will require more letters. That is a continuing, time-consuming, constant battle and frustration.
The most enjoyable part of the job were the agents, the clients and the nature of the claims. This company has a good product and a great base of agents to sell that product. The clients and employees were deserving of a more qualified management team to service that product. – less