Pros: decent hours, fairly steady schedule, standard healthcare, paid time off, some paid holidays
Cons: highly stressful environment, frequent change, high accuracy and productivity required, work every saturday, mostly sedentary, frequent wage and hiring freezes
A typical day at work is fast paced and stressful. Sometimes it is hard, yet rewarding. Working with the public is stressful on a regular basis; working at the Bureau of Motor Vehicles is even more so. The pressures come from both the BMV and customer sides of the counter. You must be 100% accurate and maintain high speed and productivity levels. You – more... must maintain a pleasant and professional demeanor at all times, even when you are dealing with someone who is very difficult or even threatening. Policies and procedures change on a constant basis. Tomorrow you may not be accepting something you are accepting today--this is very hard to explain to a frustrated customer. The changes can be quite challenging but also a rewarding learning experience. You must have a lot of job knowledge and constant on the job training to stay truly successful. The most rewarding things are getting to know frequent customers and being sure of their belief in you, or helping a customer through a difficult process successfully.
Through the many years I have worked at the BMV I have had many wonderful coworkers. Some of them have become good friends. This job takes a lot of patience, knowledge, a willingness to help others and even compassion. These are the qualities I admire in my coworkers. – less