Excellent facility level management but....
Pros: great people, 6 massages a year(free), use of the spa with the exception of holidays and weekends.
Cons: remisce corporate partners, complacent management, lengthy standing on 8 year old pads, no sitting, no upward mobility.
Burke Williams is a fun environment to work in. The staff are fun and friendly as well as being diverse. The facility management does their best to fulfill the needs of their staff and clientele...but alas, the corporate structure and ownership are lacking. The majority of the corporate structure is made up of persons that are in no way qualified for their jobs, and as such the facilities themselves take the brunt of the burden yet are expected to perform above and beyond. Problems that are complained about by employees are ignored for months and sometimes years, or are subject to quick fixes that eventually break at the most inopportune times.
During training they will not only hint at but state that there is room for upward mobility in the company, which is unfortunately untrue(unless you are willing to spend years working your way from front desk to M.O.D.) and very misleading for those who have the qualifications to be more. Due to the insider only atmosphere perpetuated by ownership and corporate partners, persons with ability, qualifications, or even 4 year or more degrees in business are passed up for "friends of the family" on a regular basis.
Incentive structures are a positive, as they are given at the facility level by a management that actually understands and cares for the employees. Conversely, these incentives are shifted at random by upper management and unfortunately sometimes employees are not informed of the changes.
Another problem is the utter lack of communication with facility management and staff by the corporate offices. Several times while employed – more... there, changes and specials were made last minute(or at least emailed to the facilities last minute) and those in charge of the sales department attributed it to employee error. Also attributed to the communication breakdown is a complete lack of understanding by the corporate partners(by their own volition) of the actual state of disrepair in their facilities. Steam room doors and tiles known to be broken or in disrepair, are left as such for extended periods of time much to the chagrin of the front desk employees who receive the guests complaints and inform their managers of the exact same mechanical, esthetic, and functionality problems on a constant basis. When your owners son is in charge of repairs and he cares more about his mediocre band than his job, things will definitely go wrong and be left unchanged.
They try really hard to be a 5 star spa but come several stars short, and none of this is the fault of the facilities themselves.
If you are looking for a full time job you will find only empty promises from them, as they have taken the approach of many companies and only employee part-time regular staff for insurance purposes. – less