A regular 9-5:30 job; nothing spectacular; nothing really terrible. Answer phones, take reports, make a decision. It's a good place to learn a lot of general systems and appliance information for residential situations. You'll also go over basic contract and liability interpretation, risk management, and cost control, but there is no formal training that is given here.
Management here is a little uptight (but hey, it's not Google...) but nothing extreme; t-shirts and jeans with sneakers are seen a lot. Office politics are clearly carved into the foundation. Management is good, but there have been blurring of lines between boss and friend. People here are friendly, though sometimes ornery. Anyone with an office rarely makes an appearance for no reason.
The hardest part of the job is the education; learning all of the information that you'd utilize takes at least 6-8 months, but there is no formal training for this; mistakes WILL be made (but you'll be fine if you learn from them)
The most enjoyable part of the job is assisting people (specifically homeowners) who want to be helped but have no idea what to do.
No raises; headaches, yelling