• Setup and testing of equipment including PCs, Wireless networking, VOIP hardware, and network appliances.
• Received direct trouble calls, tickets emails, or in person from personnel, staff, and con-tractors to resolve issues.
• Packaged Windows updates and tested against applications within the company.
• Creation of OS images and software packages as needed for distribution for the
• Technical writer, editor and publisher of technical articles, notes, and training guides