Not a place a would recommend for a friend.
Customer Service Agent (Current Employee) – Salt Lake City, UT – May 7, 2016
When management wants a contract, they would change our hours for mandatory over-time without even blinking an eye or even asking the employees how many hours they can work.
The benefits package honestly is lousy, you get the lowest possible coverage on insurance. Nothing is covered until after your deductible of 5,500 per year.
You are offered a "REACH" bonus to supplement your wage of $10.00 per hour, but if you don't have nearly perfect adherence to your schedule I.E. every break, every lunch and signing in at the start of the day, you get docked. If you take a lunch or break at a different schedule then you had to email your supervisor to have them change the time, if not you are docked whether your break is exactly 10 or 15 minutes, it doesn't matter if it is not exactly when you are scheduled, you get docked. If you first break is scheduled after 4 hours that is when you take it, if you go to the bathroom you are docked.
the job is lousy and under paid.