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C3
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81 reviews

C3 Employer Reviews

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  • Job Work/Life Balance
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Fun, rewarding and caring place to work.
Customer Service Representative (Former Employee), Twin Falls, IDDecember 13, 2014
Pros: great pay, fun caring people, benefits are amazing
Cons: strict adhearnce, long hours during busy season, and no late no excuse policy
On a typical day you would get to work turn on your computer and log into everything that you needed to do your tasks then start taking calls that come in. The company is very caring about there employees and has wonderful benefits and little parties for everyone to show reward the great job that they are doing. Management is awesome and is more than – more... willing to help in anyway they can. The hardest part of this job is not being about to calm an upset client down and the most enjoyable part is they do tell you when you are doing everything right and give you a pat on the back every time you do good. – less
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High school with a salary and ashtrays
Customer Service Representative (Former Employee), Tahlequah, OKDecember 3, 2014
Pros: at least they have hand sanitizers everywhere and passed out candy during the training classes
Cons: just about everything else
I got food poisoning the day I was supposed to go in for my job interview and that should've told me something. I called three times to get it rescheduled and when I went in for the job interview, no one from human resources talked to me. Instead, a middle management person did and he couldn't even read my typed application correctly. Initial job offer – more... was for full time, which was changed twice before I even started, pushing start date back a whole month after the interview. Then, they changed the work schedule many times, had me and others in the training class working on a different project of calls. Also, the training class was like being in the Sweat Hogs class on Welcome Back, Kotter. People told jokes, kidded around with the trainer, who was only there part of the time, because he spent the rest of the time on his cell phone dealing with company-related calls. Needless to say, by the time we got on the phones, we didn't know much of what to do. Forget about having any work experience. You have a pulse. Boom! You're hired! I observed one co-worker who didn't know how to navigate a sign-in page and was typing gibberish. Some people don't even attempt to dress good. You could look like you just finished wrestling hogs and smell very bad. You're basically treated like you're in high school. There are cliques and people hang out with each other in the break room, but don't talk to anyone else. Human resources and upper management doesn't care about how the supervisors treat you. The supervisors don't want to help people on the phone. Their philosophy is figure it out yourself even if you haven't been trained on it. If you're ever offered a job here, get the offer in writing and notarized. If not, stay away. – less
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Not that great
Sales Representative (Current Employee), Twin Falls, IDNovember 14, 2014
They are not very good people, there is to much drama, and they rip you off.
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okay work place
Team lead (Former Employee), Salt Lake City, UTNovember 9, 2014
difficult training, and hours. I didn't like the training modules
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Case Manager (Former Employee), McGregor, TXOctober 28, 2014
Very loud, disruptive, hard to work, hard to focus on you work
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Great company to work for!
Customer Service Representative/Call Center (Current Employee), Tucson, AZOctober 21, 2014
Company rewards performance! Receive bonuses for performance, review, and attendance. Support help is available when needed, and advancement within the company is encouraged.
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Enjoyable workplace
CMS (Former Employee), McGregor, TXOctober 17, 2014
Responsibilities would include taking calls for billing and enrollment and medical. To help the member with any question they may have about their Medicare. Hardest part of job would be when the client would just start cussing and calling you name when you would answer the call. I would calm them down before further the call so that we can answer any – more... question or concern they may have had. – less
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Just a job
Freight Specialist (Current Employee), Twin FallsSeptember 20, 2014
Cons: everything
Hated it. I worked my butt off for nothing. Did get moved once into a different department, but when I applied for another position, off the phones, it was the worst experience. Do not expect anything from them. Pay is terrible, and no real benefits.
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It's a job
csr (Current Employee), mcgregor,txAugust 4, 2014
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Helping customers is the greatest! management and last minute overtime is horrible!
CSR (Former Employee), Mcgregor, TexasJuly 31, 2014
Pros: helping customers
Cons: management, hours
Assisting customers was the greatest aspect of the job. Management plays favorites to the highest degree. Flexible schedules you say, yeah! If you call having you do a schedule bid to get a set schedule. Then once you work hard enough to get the schedule. Your hours still change on a daily basis. Another big problem is no one ever keeps their promises. – more... Along with having a high turn over rate. If you want to take a risk at a company like this. Then have a go at it! – less
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Since when did High School pay?
Customer Service Representative (Current Employee), Twin Falls, IDJuly 25, 2014
Pros: people are nice, good pay and benefits
Cons: way too many distractions (from the ones that are supposed to keep those at bay), always smelling like cigarette smoke, lack of training
First off, C3 is a fun place to work at. There are always little parties going on in our downtime. The workforce is easy to talk with in order to get something arranged to fit your schedule. Most of the people are pretty easy to talk to and most people are always willing to help you out if they are able to.

HOWEVER

The fun parts get too out of control. – more... Those who are supposed to help the people on the phones are hard to reach because they are screwing off making it nearly impossible to work with the customers. I actually had someone scream "I will stab you" while I was on a call and had to explain to a customer that everything was fine. I would completely understand people shouting if there was an emergency situation, but not while everything is running while it is supposed to.

I don't mind occasionally goofing off to blow off steam, but it is getting out of control

Just the other day a bunch of people were screaming into horns to try to motivate us into making sales... since when did cheerleaders do any good in improving a call center? I actually had several customers get confused because they thought I was rambling nonsense while trying to fix their internet. Also it makes it hard to focus because every other person tries to sneak a smoke while inside the building, with both normal cigarettes and those e-cigs, especially if you are allergic to tobacco. I get that it is a stressful job but come on! – less

August 30, 2014

An UPDATE: C3 praises the aspect that it takes the time to recognize their employees. It is one the first things they bring up during the pre-hire orientation. However our supervisors conveniently "lose" any application to get out of the floor after six or seven times. Several employees, ones that have been with C3 much longer than I have been there have been trying to apply for a supervisor position and ironically every single one of their applications was gone. Oh yeah, if you're stuck on a call because you aren't sure on how to take care of a certain problem a customer has or if the customer is being stubborn and flat out rude and asked for a supervisor, you have to either corner or booby trap SOMEBODY in order to get something done. And just about 99% of the time they have NO CLUE what to do.

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HORRIBLE, HORRIBLE, HORRIBLE
Customer Service Rep. (Former Employee), Twin Falls, IDJuly 14, 2014
Pros: it was a job.
Cons: everything, bad management, bad pay, bad schedules, bad lunch planning.
This was by and far the worst place to work. I was new to Twin Falls, everyone said C3 was hiring, so I went and was hired immediately. Then put into training with Doyle, who was more impressed with himself, and let you know it, than you were with him. He acted very juvenile with most of the trainees, who were also young.

Once "on the floor" you had – more... to raise flags to gain managements attention to help with a customer on the phone. Management, most of them, were chatty with other employees, thereby not seeing the HELP flags.

Others listen to a certain amount of calls per day. You are always being pushed with knowledge of these calls. Then they drag you in and grade you on them! To the point they can fire you for them. You are required to recite disclaimers to the customers, who average 75 yrs old. They say they don't want to hear it. But you have to recite all these disclaimers, one almost a minute long.

Crazy place. All 34 trainees I was in class with are gone. 100% turnover within a year. Bad business.

No should be trated like this!! – less
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Productive and fun work place
Quality Assurance Analyst (Current Employee), TucsonJuly 14, 2014
Pros: flexibile schedule
I love working at C3. I was able to control how different my day would be by balancing my tasks. I used Outlook to exchange emails and the calandar to keep on task.

I have learned how to talk in front of a room, the ability to approach any agent and complete a coaching session with them. I learned different coaching methods and how to identify agent – more... personalitity profiles that helps me effectively coach them. – less
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Taking inbound calls for Humana
Member Services, (Former Employee), Salt Lake City, UTJuly 7, 2014
Received calls from members regarding pharmacy or member service questions. Assess members concern, Resolve issues and give guidance.
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The only good thing it was close to home.
Customer Service Representative (Former Employee), McGregor, TXJuly 7, 2014
Pros: close to home.
Cons: bad management.
Lack of management. Poor communication between management and other workers.
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Busy pace and call after call.
Call Center Rep (Former Employee), West Valley City, UtJuly 2, 2014
Eighty calls a day.
I learned how to handle customers.
Nice co-workers.
Being patient.
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Fun people, unstable system
C3 Customer Service Representative (Current Employee), West Valley City, UTJune 24, 2014
Pros: fun people, kind of hour-flexable
Cons: short breaks, dress code, benefits, cramped space
A typical day at work at C3 is call after call with breaks that seem like they last for about 5 minutes. I've learned here that even if you work with good, fun people, the job itself has to be fun and rewarding to enjoy it. The management is full of decent, fun people, but they are bound by the odd rules and policies. My co-workers are mostly all good – more... people with fun life experiences that they like to share, and only very few of them are either rude or just keep to themselves. The hardest part of the job is that you feel like a machine. Repeating policy after policy, phone calls back to back, it feels like you're being worked until you can't anymore. However, the enjoyable part of the job is that you will get occasional phone calls with some really nice people and they just make your day by not treating you like some eight-hundred number operator. – less
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customer service goal orientated
Customer Service Representative (Current Employee), tucson,azJune 22, 2014
A day at my job is taking incoming calls from medicare members and placing refill orders for their medications to be mailed to them. I also gave price quotes on new medications they may be taking and provide estimate quotes depending on the stage they are in with their health plan.
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My summary
Humana/Rightsource agaent (Current Employee), Mcgregor TxJune 12, 2014
Pros: 4/10 shifts, on campus activities
Cons: bonuses
ni learned rightsource and what is medicare through c3 company. The environment isgreat and makes you feel safe and at home. The hardest part of the day is when phone calls are not coming in as quickly which means you have to wait to recive a call.
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Not A Caring place
Customer Service Representative (Current Employee), McGregor, TXJune 10, 2014
This place does not care if your sick,car does not or any other situation. They still want you to come into work even if your on your death bed.

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About C3

At C3/CustomerContactChannels, people are the cornerstone of our success and that of our clients. We strive to make each interaction – Read more