Automotive Customer Service Representative
CCL Design - Strongsville, OH

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Northeast Ohio tier one automotive supplier, division of CCL Industries, is currently looking for a high energy customer service representative to oversee the day to day management of one of our largest automotive customers, Chrysler Automotive

Responsible for directly overseeing the day to day account management for Chrysler (Production and Mopar service). This is a full charge overseeing of the account, from receipt of order entry to shipment to the customer, with multiple communication steps throughout the day.

Essential Functions/Prerequisite:

  • Day to day ownership of the Chrysler Smart System, DRIVE ratings and Crates system
  • Responsible for ensuring that cum balances are current and match (supplier to customer) daily
  • Ownership of the delivery ratings for Chrysler
  • Point person for all Chrysler account communication to the internal commercial, supply chain and logistics departments
  • Ensure that all SOX and TS documentation is current and being observed
  • Ensure the development of new procedures and enforcement of current procedures
  • Strategic liaison with others in Supply Chain department, daily interacting with Scheduling, Purchasing, Demand Planning and Logistics
  • Works hand in hand with Division Commercial Sales team and quoting team
  • Ability to be self directed majority of each day
  • Responsible to train back up for off shift and Holiday coverage
  • Other duties as assigned by Senior Supply Chain Manager and Automotive Team lead


  • Minimum of 2 years Customer Service Supervision experience, preferring 5 plus in a manufacturing environment
  • Must have previous automotive experience, including Chrysler exposure and experience (Covisint, Smart System, DRIVE, Crates)
  • Excellent communication skills, written and verbal
  • Strong Problem solving skills
  • Ability to work in a team environment
  • Excellent computer skills (excel, word, MRP/ERP system)
  • Prefer someone with minimum of AA degree, but will consider someone with proven track record of excellent experience and accomplishments

About this company
CCL is a focused global specialty packaging company that provides superior, innovative packaging solutions to the Home & Personal Care,...