Remote Customer Service/Support Representative
CDL Concept, Inc. - Miami, FL

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We are managing several major websites and are looking for a Remote Customer Service/Support Representative. Ideal candidate must be able to answer phone calls and emails and respond promptly to customers requests in a courteous and professional manner. Must have the ability to clearly communicate and educate callers on our product and services.
Qualified candidates will have a minimum of two years working experience in the Internet Help Desk Environment and be able to evaluate, trouble-shoot and follow-up on customer issues.

The Help Desk job includes:

Answers customer questions by email and phone regarding products, pricing, services and provide resolutions to customers requesting technical assistance:
· Product and Services - answer and assist customers with products, services and general questions
· Sales - educate and offer customers additional products and services to enhance their online marketing
· Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers’ bill
· Website Support - troubleshoot a variety of issues, from account access to website updates including set up customers' account, handling and follow-up
Native English speaker
Superior Customer Service skills
Strong written and verbal communication skills and ability to write routine correspondence
Outstanding Internet skills
Ability to work with comprehensive back office system
Excellent decision-making skills
Strong attention to detail with ability to organize, prioritize and manage multiple tasks
College degree preferred
General Internet Marketing incl. SEO a Plus
Strong Help Desk and technical customer support experience
Reliable Internet access and land line (800# provided)
20-30 hours a week during business hours
Must be able to work independently from home
Position available immediately
Training provided

· Preferred location: South Florida
· Compensation: Based on experience and certification level
· Principals only

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About this company
CDL Concept has been in business since 2002. We are managing several major US and international websites and offers sophisticated online...