Help Desk Representative
CE Broker - Jacksonville, FL

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CE Broker is the official continuing education tracking system for the Florida Department of Health. We are seeking a proven, highly engaged customer service professional to join our team. As a Helpdesk Representative, you will be our users first point of contact via phone, email, and live chat support channels. An ideal candidate must be a self motivated individual with excellent verbal and written communication skills. 2 years experience in customer service is required.

Primary Responsibilities

  • Provide ongoing excellent service to our clients
  • Answer phone calls, email queries, and live chat questions
  • Solve customer problems
  • Convert sales opportunities into subscriptions
  • Manage quality control of the system
  • Contribute to the development of our support center database

Knowledge

  • Strong understanding of the healthcare profession and industry
  • Fluent with all Microsoft Office products including Word, Excel, and Outlook
  • Internet Savy

Skills

  • Strong client–service orientation
  • Creative thinking and analytical problem solving
  • Strong interpersonal and communication skills
  • Outstanding written and verbal communication skills

Abilities

  • Ability to work well with limited supervision
  • Ability to multitask and serve customers through multiple platforms at once
  • Professional Appearance, Positive Attitude and Excellent communication skills

Educational Requirements

  • Associates Degree Required
  • Bachelors Degree prefered

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About this company
CE Broker is the official continuing education tracking system for the Florida Department of Health and other regulating Boards in the...