Poor work life balance and no possibility of advancement
Passport Support Associate (Current Employee) – Los Angeles, CA – August 10, 2017
Production logs are used to measure where you are every moment of the day. You have to use your personal time to fill out these logs. Management and team leads stand over your shoulder as you work. Your work is monitored on a tracking system to measure your working speed down to the second.
Numbers, number, numbers. That's all the company cares about and to make management look good. The only people who benefit from working for this company are management, engineers, and consultants. They often require mandatory overtime during peak season and ask that you be "flexible". They only know one way to manage and that's to deprive their staff of any quality of life.
There is a very small possibility of advancement because the government doesn't hire civilians. There is almost no possibility of a raise.
3 - 4 people quit every month.
Micromanaged, unrealistic expectations, no raises, no advancement